[otrs] FAQ Permissions
I am wondering if it is possible to restrict what categories of FAQ a customer can see. Currently, logging in as a customer, you can see all FAQ categories (folder hierarchy) even though access to particular FAQ is restricted. We would like a customer not to see categories (which might have other customer names, etc) for which he does not have permissions. Any help appreciated. (sorry for the re-post, I thought I may have been non-compliant by omitting the [otrs] in my previous subject line) Andrew Long EscapeWire Solutions, LLC - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ Permissions
On Wednesday 11 March 2009 22:01:49 Andrew Long wrote: I am wondering if it is possible to restrict what categories of FAQ a customer can see. Currently, logging in as a customer, you can see all FAQ categories (folder hierarchy) even though access to particular FAQ is restricted. We would like a customer not to see categories (which might have other customer names, etc) for which he does not have permissions. Turn on the customer group feature and make groups for the customer specific queues. http://doc.otrs.org/2.3/en/html/x909.html#adminarea-customer-user-groups -- Shawn Beasley Support Technician ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ permissions
I am wondering if it is possible to restrict what categories of FAQ a customer can see. Currently, logging in as a customer, you can see all FAQ categories (folder hierarchy) even though access to particular FAQ is restricted. We would like a customer not to see categories (which might have other customer names, etc) for which he does not have permissions. Any help appreciated. Andrew Long - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
