Anyone give you any pointers on this, I'm interested as well.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Max Bidlingmaier
Sent: Wednesday, January 31, 2007 7:39 AM
To: otrs@otrs.org
Subject: [otrs] Articel shown in QueueView
Hi,
I wonder if it's possible to get the lastest article in the
ticket-history in the queue-view. By default the orginial ticket-text
(last customer
reply?) is shown there. My agents would like to see the latest article
there and if possible also when using the Zoom-Function the latest
article should be shown.
thanx
max
--
EasternGraphics - visualize your business
Max Bidlingmaier
Administration
http://www.EasternGraphics.com
phone: +49 3677 67820
EasternGraphics GmbH - Albert-Einstein-Strasse 1 - DE-98693 Ilmenau
Geschaeftsfuehrer - Ekkehard Beier, Volker Blankenberg, Frank Wicht
Amtsgericht Jena - HRB 304052
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