Re: [otrs] Auto Move Closed Tickets Only For particular Queue
You could easily schedule a generic agent to do this every, say 10min or so. Greets, Daniel From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Go Wow Sent: Mittwoch, 11. Juni 2008 19:11 To: User questions and discussions about OTRS.org Subject: [otrs] Auto Move Closed Tickets Only For particular Queue Hello I want to set up one of my queue in such a way that any ticket closed in this queue should be automaticallymoved to another queue speciied by me. Example if there are 2 queue called "Internal" and "External", I want a set up in such a way that any ticket that I close in External Queue should be automatically moved to the Internal Queue . State of ticket being unchanged. Is that possible in OTRS? Thanks. Your help is apprechiated. Regards ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Auto Move Closed Tickets Only For particular Queue
Hey i was able to get this working through Generic Agent. But now I'm facing a bigger problem. I have setup a job in Generic Agent to do this task every 10 mins on all hours and all days, but it isn't doing always I ahve to manually run this job. How do I make it to run automatically? What is the script repsonsible to do this task automatically? Thanks & Regards 2008/6/11 Go Wow <[EMAIL PROTECTED]>: > Hello > > I want to set up one of my queue in such a way that any ticket closed in > this queue should be automaticallymoved to another queue speciied by me. > Example if there are 2 queue called "Internal" and "External", I want a set > up in such a way that any ticket that I close in External Queue should be > automatically moved to the Internal Queue . State of ticket being unchanged. > Is that possible in OTRS? > > Thanks. Your help is apprechiated. > > Regards > -- Those that make the rule don't play the game!! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Auto Move Closed Tickets Only For particular Queue
Hello I want to set up one of my queue in such a way that any ticket closed in this queue should be automaticallymoved to another queue speciied by me. Example if there are 2 queue called "Internal" and "External", I want a set up in such a way that any ticket that I close in External Queue should be automatically moved to the Internal Queue . State of ticket being unchanged. Is that possible in OTRS? Thanks. Your help is apprechiated. Regards ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
