Re: [otrs] Auto reply not working for Postmaster address

[Sander Goudswaard]

Hi Mikey,

See the SendNoAutoResponseRegExp setting in Core::Postmaster where this string 
has been defined by default to avoid loops. You could consider educating the 
customer instead of editing your configuration... or make the regex so that it 
replies to your customer while ignoring other postmaster e-mail addresses.

Groet,
Sander Goudswaard
No_signature
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Auto reply not working for Postmaster address

[Mikey van der Worp]

Hi All,

We are currently using OTRS latest version. One of our customers is using an 
e-mail postmas...@domain.ltd, but does not 
receive the automatic reply with the ticket number. How can I fix this? There 
are no automatic rules designed by me to block this.

Thanks in advance,
Mikey van der Worp


--
Mikey van der Worp
System Engineer

Utelisys Communications B.V.
Trinity Buildings
Tower A, 7th floor
Pietersbergweg 15
1105 BM Amsterdam

M +31 (0) 62 942 2052
T  +31 (0) 20 561 8010
F  +31 (0) 20 561 8021

LinkedIn - 
Facebook

www.utelisys.com – 
 https://www.utelisys.com/

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Auto Reply not working

[Diego Chacón]

Hi,

OTRS 2.4.4 on FreeBSD, but not send autoreply


The messages file log say :

[Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent no 
'auto reply' for Ticket [200910061122] (Diego Chacón 
) because the sender doesn't want a auto-response (e. 
g. loop or precedence header)



How fix it?


--
Diego Chacon Rojas
Infraestructura y Soporte - InterNexo
ch...@internexo.com
+506 2224-1496 extensiones 106 y 108
+506 2283-1071

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] Auto-Reply not working

[Igor]

Hello everybody :-)

I'm using OTRS 2.2.6 and my Auto-Reply isn't working.. there's no
requests to my smtp server but the ticket was created fine.

I'm using LDAP as Customer Database, but I guess this is working
fine.. because the ticket is correctly assigned from database.

And I'm using PostmasterMailAccount package to download mail's from
server (because I'm using a google account and I need to connect with
SSL)

Thu May 22 10:57:59 2008notice  OTRS-CGI-10
Response::Agent: 0s taken
(URL:Action­minLog:IgorMacedo)
Thu May 22 10:57:57 2008notice  OTRS-PMMA-10Fetched 2 email(s) from
[EMAIL PROTECTED]@pop.gmail.com.
Thu May 22 10:57:57 2008notice  OTRS-PMMA-10New Ticket
[200805221023/Testing auto-re] created
(TicketID,Queue=Projetos,Priority=3 normal,State=new)
Thu May 22 10:57:57 2008notice  OTRS-PMMA-10Take UserCustomerID
(IgorMacedo) from customer source backend based on
([EMAIL PROTECTED]).
Thu May 22 10:57:57 2008notice  OTRS-PMMA-10Take UserLogin
(IgorMacedo) from customer source backend based on
([EMAIL PROTECTED]).
Thu May 22 10:57:48 2008notice  OTRS-CGI-10
Response::Agent: 0s taken
(URL:Action­minLog:IgorMacedo)

On my Kernel/Config.pm I got:

   # Sendmail over SMTP
   $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
   $Self->{'SendmailModule::Host'} = 'localhost';
   $Self->{'SendmailModule::Port'} = '25';
   $Self->{'SendmailModule::AuthUser'} = '';
   $Self->{'SendmailModule::AuthPassword'} = '';

And this queues are enabled in Auto Responses <-> Queue

[ Queue <-> Auto Responses Management ]

Options

Queue   Auto Responses
Estoque * default reply (after new ticket has been created)
(auto reply/new ticket)
Ocorrências   * default reply (after new ticket has been created)
(auto reply/new ticket)
Projetos* default reply (after new ticket has been created)
(auto reply/new ticket)
TI (Tecnologia)  * default reply (after new ticket has been created)
(auto reply/new ticket)
Vendas  * default reply (after new ticket has been created)
(auto reply/new ticket)

Thanks for any help !

Regards,

Igor
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] Auto-Reply not working

[Igor]

Hello everybody :-)

I'm using OTRS 2.2.6 and my Auto-Reply isn't working.. there's no
requests to my smtp server but the ticket was created fine.

I'm using LDAP as Customer Database, but I guess this is working
fine.. because the ticket is correctly assigned from database.

And I'm using PostmasterMailAccount package to download mail's from
server (because I'm using a google account and I need to connect with
SSL)

Thu May 22 10:57:59 2008notice  OTRS-CGI-10 Response::Agent: 0s 
taken
(URL:Action=AdminLog:IgorMacedo)
Thu May 22 10:57:57 2008notice  OTRS-PMMA-10Fetched 2 email(s) from
[EMAIL PROTECTED]@pop.gmail.com.
Thu May 22 10:57:57 2008notice  OTRS-PMMA-10New Ticket
[200805221023/Testing auto-re] created
(TicketID=11,Queue=Projetos,Priority=3 normal,State=new)
Thu May 22 10:57:57 2008notice  OTRS-PMMA-10Take UserCustomerID
(IgorMacedo) from customer source backend based on
([EMAIL PROTECTED]).
Thu May 22 10:57:57 2008notice  OTRS-PMMA-10Take UserLogin
(IgorMacedo) from customer source backend based on
([EMAIL PROTECTED]).
Thu May 22 10:57:48 2008notice  OTRS-CGI-10 Response::Agent: 0s 
taken
(URL:Action=AdminLog:IgorMacedo)

On my Kernel/Config.pm I got:

# Sendmail over SMTP
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} = 'localhost';
$Self->{'SendmailModule::Port'} = '25';
$Self->{'SendmailModule::AuthUser'} = '';
$Self->{'SendmailModule::AuthPassword'} = '';

Attached is my Auto Responses <-> Queue

Thanks for any help !

Regards,

Igor
<>___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

[otrs] Auto-Reply Not working

[Mike Quan]

Hello,

I've instaled OTRS otrs-2.0.2-01-win32.exe on a
Windows XP machine.  SMTP seems to work to manually
reply to emails received via POP3. However, the
auto-reply does not seem to work.

I checked the otrs.log file and apparently the system
appears to have logged the instance of sending the
auto-reply.  But in fact, nothing is actually sent.

See log below:
[Fri Sep 30 12:12:04
2005][Notice][Kernel::System::Ticket::TicketCreate]
New Ticket [200509301033/Test 09/30 12:0] created
(TicketID=4,Queue=HelpDesk,Priority=3
normal,State=new)
[Fri Sep 30 12:13:08
2005][Notice][Kernel::System::Ticket::Article::ArticleSend]
Sent email to 'Mike Quan <[EMAIL PROTECTED]>' from 'OTRS
System <[EMAIL PROTECTED]>'. HistoryType =>
SendAutoReply, Subject => Re:
[Ticket#200509301033] Test 09/30 12:05;
[Fri Sep 30 12:13:08
2005][Notice][Kernel::System::Ticket::Article::SendAutoResponse]
Sent auto response (SendAutoReply) for Ticket
[200509301033] (TicketID=4, ArticleID=7) to 'Mike
Quan <[EMAIL PROTECTED]>'.

Please help.

Thanks,
Mike



__ 
Yahoo! Mail - PC Magazine Editors' Choice 2005 
http://mail.yahoo.com
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/