Re: [otrs] Backup restore error ERROR 1045: Access denied for user:'otrs@localhost'
Am Mon, 2003-09-15 um 13.17 schrieb [EMAIL PROTECTED]: > 13) again /scripts/restores.sh ... OK > 14) I can log in with my username, I see the Queues and so on > but the pop service doesnt work . > > I think I have to recutomize Config.pm and var/cron > Do you confirm ? No, Config.pm should be the same as you had on the former box, but you probably have to install cron jobs again. Do a crontab -u otrs -l to see what's there. Do this as Root. If the CRON jobs are pretending to be running, have a look at syslog, which probably is your logging mechanism. Watch for output from OTRS itself as well as from your MTA (sendmail,postfix,exim and the like). The last thing: POP3PostMaster.pl is an outgoing process - could be the firewall mechanism on the new box doesn't allow this? You should see this in the firewall's logs, usually located in syslog, too. At last, is the new box capable of actually resolving the POP server's name? Some new system are correctly set up to see everything in the internal network, but have no clue of what outside servers are named. Look in your system configuration and issue a host my.popserver.example to see if the box can resolve it. If not, play with /etc/resolv.conf anbd your network setup. No, you need not have a DNS server running on the otrs box, although you may do so. htht, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Backup restore error ERROR 1045: Access denied for user:'otrs@localhost'
Thank you Robert for your answer OK you''re right. my former explantion was a bit shorten ... 1) I have an OTRS 1.1.2 working on a little RH8 bos since 2 month, with the pop fct to get the tickets 2) i upgraded this installation to otrs 1.1.3 , OK ( rpm -U otrs.1.1.3.rpm) 3) i want to migrate it to a better server , which is in RH9 4) on the little RH8 box ,i did a .scripts/backup.sh OK 5) tar the backuped data on the old RH8 box 6) copy the tarred data files to the new RH9 server 7) Install OTRS on the RH9 with your OTRS113 RPM for RH8 . - Smile: every perl and mysql package needed for OTRS is present in the RH9 distrib!. so the install process is straight forward, before the Web browser part. 8) httpd://myhost/otrs/installer.pl : Error 403 , do'not have permission ... -> ~otrs/ was forbidden for apache so chgrp -R apache ~otrs , and chmod 750 ~otrs/ 9) Web part install: i did not remember that if you try to change the [EMAIL PROTECTED] password you do nothing since : "Access denied for user:'[EMAIL PROTECTED]' ". So I left it empty for the moment. 10 ) the creation of the database occured . 11 ) otrs working on the new server. The step you asked me. Now restore the tarred files to the new OTRS server 11) detar 12) ./scripts/restores.sh ... -> the database OTRS already exists ! -> so i dropped it with a shell "mysql -u root -e 'drop ...' 13) again /scripts/restores.sh ... OK 14) I can log in with my username, I see the Queues and so on but the pop service doesnt work . I think I have to recutomize Config.pm and var/cron Do you confirm ? Thank a lot for this fine work . Jerome Robert Kehl wrote: - Original Message - From: <[EMAIL PROTECTED]> Sent: Saturday, September 13, 2003 6:59 PM 1) OTRS 1.1.3 installed ok on the new server , but i stopped before otrs/install.pl the original otrs was 1.1.2 , and was upgraded ok I don't fully understand this. You updgraded a (preinstalled) 1.1.2 by installing 1.1.3, but stopped before install.pl could run? And 1.1.3 did work?!? Now you want to restore from a 1.1.3 backup? Try to complete the whole installation process including install.pl, and then perform the restore action. Let us know if you succeed. hth, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Backup restore error ERROR 1045: Access denied for user:'otrs@localhost'
- Original Message - From: <[EMAIL PROTECTED]> Sent: Saturday, September 13, 2003 6:59 PM > 1) OTRS 1.1.3 installed ok on the new server , but i stopped before > otrs/install.pl > the original otrs was 1.1.2 , and was upgraded ok I don't fully understand this. You updgraded a (preinstalled) 1.1.2 by installing 1.1.3, but stopped before install.pl could run? And 1.1.3 did work?!? Now you want to restore from a 1.1.3 backup? Try to complete the whole installation process including install.pl, and then perform the restore action. Let us know if you succeed. hth, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Backup restore error ERROR 1045: Access denied for user: 'otrs@localhost'
Hello everybody I am trying to move otrs to a new server (new apache,otrs,mysql...) the old one is a RedHat8 rhe new one is a RedHat9 OTRS is 1.1.3 1) OTRS 1.1.3 installed ok on the new server , but i stopped before otrs/install.pl the original otrs was 1.1.2 , and was upgraded ok 2) backup Otrs on the old server , and tar the data : ok 3) untar the data ok on the new server 4) i tried to restore the data into the new otrs server httpd-2.0.40-21 perl-DBD-MySQL-2.1021-3 mysql-3.23.54a-11 mysql-server-3.23.54a-11 ./scripts/restore.sh /opt/otrs/bin /opt/otrs/Kernel/ /opt/otrs-backup/2003-. restore.sh - a restore script for OTRS <$Revision: 1.5 $> Copyright (c) 2002 Martin Edenhofer <[EMAIL PROTECTED]> create database otrs ERROR 1045: Access denied for user: '[EMAIL PROTECTED]' (Using password: YES) what to do ? of course i am a mysql newbie! thank for your help ... Jerome ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
