Re: [otrs] Bug with Ticket::Frontend::AgentTicketCompose###StateDefault:

[Martin Edenhofer]

Hi Philippe,

which OTRS version?

Greetings,
-Martin

On 15.01.2010, at 16:25, Martignier, Philippe wrote:

> Hi there,
> 
> This parameter should force the next ticket state when composing an answer.
>  
> Ticket::Frontend::AgentTicketCompose###StateDefault: works only for the first 
> answer.
>  
> If more than answer exist, the next ticket state will always be open.
>  
> …
>  
>  
> Philippe Martignier
> Communications Division
> Customer Service Section
> Email : philippe.martign...@wipo.int
> Phone : 00 41 022 338 72 36
> Building : GB II
> Office : 0,3
>  
-
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[otrs] Bug with Ticket::Frontend::AgentTicketCompose###StateDefault:

[Martignier, Philippe]

Hi there,

This parameter should force the next ticket state when composing an answer.

Ticket::Frontend::AgentTicketCompose###StateDefault: works only for the first 
answer.

If more than answer exist, the next ticket state will always be open.

...



Philippe Martignier

Communications Division

Customer Service Section

Email : philippe.martign...@wipo.int

Phone : 00 41 022 338 72 36

Building : GB II

Office : 0,3


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