Re: [otrs] customer web interface or external email ?
Tank you Adrià...I undestand bye massimo Il 21/01/2013 15:23, Adrià García-Alzórriz ha scritto: El dl 21 de 01 de 2013 a les 14:32 +0100, en/na Massimo Sabbatino va escriure: Thank you for your answer I am a newbie OTRS, Can you add more details to your answer? Create/Edit an Event based notification (http://yourOTRS/otrs/index.pl?Action=AdminNotificationEvent;Subaction=Add) and then filter it according to Article Type options: in your case, email-external/webrequest. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] customer web interface or external email ?
El dl 21 de 01 de 2013 a les 14:32 +0100, en/na Massimo Sabbatino va escriure: > Thank you for your answer > > I am a newbie OTRS, Can you add more details to your answer? > Create/Edit an Event based notification (http://yourOTRS/otrs/index.pl?Action=AdminNotificationEvent;Subaction=Add) and then filter it according to Article Type options: in your case, email-external/webrequest. > bye > massimo > > Il 21/01/2013 14:05, Shawn Beasley ha scritto: > > Massimo, > > > > That would be possible, by filtering the article type. Look at the settings > > in the event based notifications for more help. > > > > On Jan 21, 2013, at 12:04 PM, Massimo Sabbatino > > wrote: > > > >> TicketCreate is it possible to understand if a ticket is opened via > >> customer web interface or through external email > > -- > > > > Shawn Beasley > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Adrià García-Alzórriz signature.asc Description: This is a digitally signed message part - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] customer web interface or external email ?
Thank you for your answer I am a newbie OTRS, Can you add more details to your answer? bye massimo Il 21/01/2013 14:05, Shawn Beasley ha scritto: Massimo, That would be possible, by filtering the article type. Look at the settings in the event based notifications for more help. On Jan 21, 2013, at 12:04 PM, Massimo Sabbatino wrote: TicketCreate is it possible to understand if a ticket is opened via customer web interface or through external email -- Shawn Beasley - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] customer web interface or external email ?
Massimo, That would be possible, by filtering the article type. Look at the settings in the event based notifications for more help. On Jan 21, 2013, at 12:04 PM, Massimo Sabbatino wrote: > TicketCreate is it possible to understand if a ticket is opened via customer > web interface or through external email -- Shawn Beasley OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), Christopher Kuhn, Sabine Riedel OTRS 3.2 - More than a Help Desk System – Process and Customer Management – Be an early bird with our special offer - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] customer web interface or external email ?
Hello My question is this: In an event handler for the event TicketCreate is it possible to understand if a ticket is opened via customer web interface or through external email ? thank you massimo otrs 3.1.10 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] customer web interface - ticket creation and visibility
On Tue, Jan 20, 2009 at 11:34 PM, Mikael Kermorgant <
mikael.kermorg...@gmail.com> wrote:
>
>
> On Tue, Jan 20, 2009 at 11:28 PM, Mikael Kermorgant <
> mikael.kermorg...@gmail.com> wrote:
>
>> Hello,
>>
>> I'm still trying to figure out how to get things working the right way but
>> there's no much progress :
>>
>> I've tested this :
>> $Self->{CustomerGroupSupport} = 1;
>> $Self->{CustomerGroupAlwaysGroups} = ['clients'];
>>
>> That way, I see nothing when I log into customer view.
>>
>> by setting
>> $Self->{CustomerGroupSupport} = 0;
>>
>> I get my tickets only under "Company tickets". Nothing shows under "My
>> tickets".
>>
>> I thought it could be related to permissions so I created a "Client" role,
>> which I gave ro access to all the groups. If it was a permission pb, I guess
>> I've should have seen some tickets, but no.
>>
>
> Sorry about this last sentence, I gave this role to my Agent account, not
> my client one (I appear on both). After having set ro access to my client
> account on right groups, I now see my tickets (with
> $Self->{CustomerGroupSupport} = 1;) under "Company tickets". Still nothing
> under "My tickets".
>
> Seems I have to find the right way to se the Client role to all clients
> with "UserSyncLDAPAttibuteRolesDefination".
>
The problem was due to the authentication based on ldap attribute uid which
holds values like jdoe, and tickets being associated to mail attribute like
john@example.com.
I could get it a bit better by configuring the ldap Map for the customer
like this :
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required,
storagee
-type, http-link, readonly
[ 'UserSalutation', 'Title', 'title', 1, 0,
'var', '''
, 0 ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1,
'var', '''
, 0 ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1,
'var', '''
, 0 ],
[ 'UserLogin', 'Username', 'mail',1, 1,
'var', '''
, 0 ],
[ 'UserEmail', 'Email', 'mail',1, 1,
'var', '''
, 0 ],
[ 'UserCustomerID', 'CustomerID', 'mail',0, 1,
'var', '''
, 0 ],
# [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1,
0, ''
var', '', 0 ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0,
'var', '''
, 0 ],
[ 'UserAddress','Address','postaladdress', 1, 0,
'var', '''
, 0 ],
[ 'UserComment','Comment','description', 1, 0,
'var', '''
, 0 ],
],
};
Regards,
--
Mikael Kermorgant
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AW: [otrs] Customer Web Interface
Hello, maybe it is time to republish a Tipp that was given to me. http://www.mail-archive.com/otrs-de@otrs.org/ Learn it! Love it! Use it! RTFM Peace, Shawn Beasley a.K.a The Dig"IT"al Ninja Support - IT LPID LPI77664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 (pruefen) Cargo Future Communications GmbH -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Andy Lubel Gesendet: Freitag, 1. September 2006 16:06 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Customer Web Interface Yes, I concur, please be a bit more patient. Search the lists would have also yielded an answer, even google. http://www.google.com/searchq=OTRS+customer+interface+customize And our burning question yields 50k hits ;) /rant On 9/1/06 9:44 AM, "Nils Breunese (Lemonbit Internet)" <[EMAIL PROTECTED]> wrote: > Joe Fusco wrote: > >> How do I modify the customer web interface? I couldn¹t find it in >> the manual. I want to replace the ³Logo² and ³Company Name² text. > > This exact question has been answered many times on this list. In > fact, it was answered less than three hours ago. > > Nils Breunese.___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Customer Web Interface
Yes, I concur, please be a bit more patient. Search the lists would have also yielded an answer, even google. http://www.google.com/searchq=OTRS+customer+interface+customize And our burning question yields 50k hits ;) /rant On 9/1/06 9:44 AM, "Nils Breunese (Lemonbit Internet)" <[EMAIL PROTECTED]> wrote: > Joe Fusco wrote: > >> How do I modify the customer web interface? I couldn¹t find it in >> the manual. I want to replace the ³Logo² and ³Company Name² text. > > This exact question has been answered many times on this list. In > fact, it was answered less than three hours ago. > > Nils Breunese.___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Customer Web Interface
Joe Fusco wrote: How do I modify the customer web interface? I couldn’t find it in the manual. I want to replace the “Logo” and “Company Name” text. This exact question has been answered many times on this list. In fact, it was answered less than three hours ago. Nils Breunese.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Customer Web Interface
Title: Re: [otrs] Customer Web Interface Joe, This is easily done by editing the DTL that Henning mentioned earlier today. Kernel/Output/HTML/Standard/Customer*.dtl On 9/1/06 9:31 AM, "Joe Fusco" <[EMAIL PROTECTED]> wrote: How do I modify the customer web interface? I couldn’t find it in the manual. I want to replace the “Logo” and “Company Name” text. Thanks, Joe Fusco IMPORTANT - This e-mail message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that we do not consent to any reading, dissemination, distribution or copying of this e-mail message. If you have received this communication in error, please notify the sender immediately by return e-mail, delete this e-mail, delete the transmitted information and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Violators may be prosecuted. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late, incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Customer Web Interface
How do I modify the customer web interface? I couldn’t find it in the manual. I want to replace the “Logo” and “Company Name” text. Thanks, Joe Fusco IMPORTANT - This e-mail message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that we do not consent to any reading, dissemination, distribution or copying of this e-mail message. If you have received this communication in error, please notify the sender immediately by return e-mail, delete this e-mail, delete the transmitted information and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Violators may be prosecuted. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late, incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Customer web interface
Hello again, ;-) I'd like to be able to have different pages for creating the account and asking for the lost password. I've found a web page that uses links to the option create an account and recovering lost password using links like "http://domain/otrs/customer.pl?Action=CustomerLostPassword&SessionID="; and when you click on it they get a *different* form asking for the username, and the same for creating an account. I know this must be an stupid newbie programming question, but how could I get that?, what's what I'm not understanding? Thank you very much in advance, J ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Subject: Re: [otrs] customer web interface net ticket - notification
If, for example I have a pop-3 account associated with a Q and I send it an e-mail then the notices go out. If I am an agent and I am logged in and raise or mod a ticket, notices go out. If I am a customer and I raise a ticket in a Q, no-one gets a notice. The preferences for agents appear set which is why they get notices using the other methods. Any ideas? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] customer web interface net ticket - no notification
You might also want to check the queue settings. There are options in there for notifications for clients. - Original Message - From: Paul Knibbs To: otrs@otrs.org Sent: Sunday, December 11, 2005 7:49 AM Subject: [otrs] customer web interface net ticket - no notification Does anyone know why, when a customer logs a ticket via the customer.pl program, no e-mails are sent to the members of the queue. This works fine by e-mail direct and through the agent login ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] customer web interface net ticket - no notification
The agents have to select the particular queue in question in their preferences. Only then will they receive email notifications on new tickest in that queue. - Original Message - From: Paul Knibbs To: otrs@otrs.org Sent: Sunday, December 11, 2005 7:49 AM Subject: [otrs] customer web interface net ticket - no notification Does anyone know why, when a customer logs a ticket via the customer.pl program, no e-mails are sent to the members of the queue. This works fine by e-mail direct and through the agent login ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] customer web interface net ticket - no notification
Does anyone know why, when a customer logs a ticket via the customer.pl program, no e-mails are sent to the members of the queue. This works fine by e-mail direct and through the agent login ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
