[otrs] Customer Info Center problem again...
Dear All, I have 2 Customers tab in my OTRS 3.2.4 which is upgraded from 3.1.x version. 1st is poiting to http://10.129.0.29/otrs/index.pl?Action=AgentCustomerInformationCenter;OTRSAgentInterface=10df3510b285d5f220fd7ebc601abd4ecf [ Screenshoot1: http://biro-csalad.hu/temp/sc1.jpg ] 2nd is pointing to http://10.129.0.29/otrs/index.pl?Action=AdminCustomerUser;Nav=Agent;OTRSAgentInterface=10df3510b285d5f220fd7ebc601abd4ecf [ Screenshoot2: http://biro-csalad.hu/temp/sc2.jpg ] The problem is both pointing to the Search in Customer Information Center. [ Screenshoot3: http://biro-csalad.hu/temp/sc3.jpg ] I think the 2nd one should be showing this screen: [ Screenshoot4: http://biro-csalad.hu/temp/sc4.jpg ] I didn't change anything on system configuration after the upgrade. I checked the Admin man and the sysconfig area several times without any success. Help me, please Many Thanks! Zoltan - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Customer Info Center problem again...
Hi All, I made the following test: 1. Remove otrs directory 2. Extract 3.2.6 again 3. Copy the my Config.pm and copy GenericAgent.pm.dist GenericAgent.pm. Rebuild config, Delete cache. 4. Start and reinstall all itsm packages 5. I have only one Customer tab with 3 choices under it... In this case I didn't use my current GenericAgent.pm and ZZZAuto.pm from the older distribution. Is causes any issue? If I compare the newly created GenericAgent.pm and ZZZAuto.pm with the older ones, is it possible the solution? Thanks! Zoltan From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of BIRO Zoltan Sent: Friday, May 10, 2013 2:20 PM To: otrs@otrs.org Subject: [otrs] Customer Info Center problem again... Dear All, I have 2 Customers tab in my OTRS 3.2.4 which is upgraded from 3.1.x version. 1st is poiting to http://10.129.0.29/otrs/index.pl?Action=AgentCustomerInformationCenter;OTRSAgentInterface=10df3510b285d5f220fd7ebc601abd4ecf [ Screenshoot1: http://biro-csalad.hu/temp/sc1.jpg ] 2nd is pointing to http://10.129.0.29/otrs/index.pl?Action=AdminCustomerUser;Nav=Agent;OTRSAgentInterface=10df3510b285d5f220fd7ebc601abd4ecf [ Screenshoot2: http://biro-csalad.hu/temp/sc2.jpg ] The problem is both pointing to the Search in Customer Information Center. [ Screenshoot3: http://biro-csalad.hu/temp/sc3.jpg ] I think the 2nd one should be showing this screen: [ Screenshoot4: http://biro-csalad.hu/temp/sc4.jpg ] I didn't change anything on system configuration after the upgrade. I checked the Admin man and the sysconfig area several times without any success. Help me, please Many Thanks! Zoltan - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Customer info center problem
Hi All, I updated to OTRS 3.2.5 (ITSM 3.2.3) our test system. I continuously find the following problem in the last 2-3 releases. When I search in Customer Information Center and hit enter then the main Logon screen appears, I login again it continue with the results of the search. Anybody facing with the same issue? Best regards! Zoltan - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Customer info center problem
Check your SysConfig and make sure the URLs you have configured for your system are correct. On 11 April 2013 13:08, BIRO Zoltan zoltan.b...@amaris.com wrote: Hi All, ** ** I updated to OTRS 3.2.5 (ITSM 3.2.3) our test system. I continuously find the following problem in the last 2-3 releases. ** ** When I search in Customer Information Center and hit enter then the main Logon screen appears, I login again it continue with the results of the search. ** ** Anybody facing with the same issue? ** ** Best regards! Zoltan ** ** - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
