[otrs] Customer list problem
Dear All, I have 1000+ customers and 30+ CustomerId in our OTRS 3.2.x system. I'm using LDAP customer backend and make differences of the countries as CustomerId. It's working fine but I found the following: Goes to Admin > Customers and search for * should be show all Customers from the backend? (CustomerUserSearchListLimit=5000 in Config.pm) Some Customers and CustomerId doesn't shows in the full list, it's only 5 different CustomerIds with around 30-40 Customers and these are not the latest added to the system. But If I search one of them from missing Customer with his/her lastname the system can find it and shows under the right CustomerId. I don't really understand why I can't see them in the full list. The missing Customers and CustomerIds are permanent. The background is I'm using this very nice and useful add-on to assign Customer Companies to services ( http://www.neteye-blog.com/2012/06/otrs-assign-customer-companies-to-groups-or-services/#comment-10394 ) but I got an error with this message: There are no customers with CustomerID AMATEC! Insert at least one user with CustomerID: AMATEC! NO ASSOCIATION WILL BE DONE RIGHT NOW, this message comes only for the missing Customers/CustomerIds from the full Customers list. As I see on the NetEye blog I'm not alone with this issue. It's worked before without any assignment issue... Thank you in advance! Regards! Zoltan - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Customer list problem
another way is to use default services and ACLs to assign services: http://forums.otterhub.org/viewtopic.php?f=60&t=16398 On Wed, Jan 29, 2014 at 9:17 AM, BIRO Zoltan wrote: > Dear All, > > > > I have 1000+ customers and 30+ CustomerId in our OTRS 3.2.x system. I'm > using LDAP customer backend and make differences of the countries as > CustomerId. It's working fine but I found the following: > > Goes to Admin > Customers and search for * should be show all Customers > from the backend? (CustomerUserSearchListLimit=5000 in Config.pm) > > Some Customers and CustomerId doesn't shows in the full list, it's only 5 > different CustomerIds with around 30-40 Customers and these are not the > latest added to the system. But If I search one of them from missing > Customer with his/her lastname the system can find it and shows under the > right CustomerId. I don't really understand why I can't see them in the > full list. The missing Customers and CustomerIds are permanent. > > > > The background is I'm using this very nice and useful add-on to assign > Customer Companies to services ( > http://www.neteye-blog.com/2012/06/otrs-assign-customer-companies-to-groups-or-services/#comment-10394) > but I got an error with this message: There are no customers with > CustomerID AMATEC! Insert at least one user with CustomerID: AMATEC! NO > ASSOCIATION WILL BE DONE RIGHT NOW, this message comes only for the missing > Customers/CustomerIds from the full Customers list. As I see on the NetEye > blog I'm not alone with this issue. It's worked before without any > assignment issue... > > > > Thank you in advance! > > Regards! > > Zoltan > > > > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Customer list problem
LAS NALGAS 2014-01-29 BIRO Zoltan > Dear All, > > > > I have 1000+ customers and 30+ CustomerId in our OTRS 3.2.x system. I'm > using LDAP customer backend and make differences of the countries as > CustomerId. It's working fine but I found the following: > > Goes to Admin > Customers and search for * should be show all Customers > from the backend? (CustomerUserSearchListLimit=5000 in Config.pm) > > Some Customers and CustomerId doesn't shows in the full list, it's only 5 > different CustomerIds with around 30-40 Customers and these are not the > latest added to the system. But If I search one of them from missing > Customer with his/her lastname the system can find it and shows under the > right CustomerId. I don't really understand why I can't see them in the > full list. The missing Customers and CustomerIds are permanent. > > > > The background is I'm using this very nice and useful add-on to assign > Customer Companies to services ( > http://www.neteye-blog.com/2012/06/otrs-assign-customer-companies-to-groups-or-services/#comment-10394) > but I got an error with this message: There are no customers with > CustomerID AMATEC! Insert at least one user with CustomerID: AMATEC! NO > ASSOCIATION WILL BE DONE RIGHT NOW, this message comes only for the missing > Customers/CustomerIds from the full Customers list. As I see on the NetEye > blog I'm not alone with this issue. It's worked before without any > assignment issue... > > > > Thank you in advance! > > Regards! > > Zoltan > > > > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Customer list problem
Hello. Some Admin to block the user Nicolás Fernández nicolas.iva...@gmail.com in the list??? Regards 2014-01-29 Nicolás Fernández > LAS NALGAS > > > 2014-01-29 BIRO Zoltan > >> Dear All, >> >> >> >> I have 1000+ customers and 30+ CustomerId in our OTRS 3.2.x system. I'm >> using LDAP customer backend and make differences of the countries as >> CustomerId. It's working fine but I found the following: >> >> Goes to Admin > Customers and search for * should be show all Customers >> from the backend? (CustomerUserSearchListLimit=5000 in Config.pm) >> >> Some Customers and CustomerId doesn't shows in the full list, it's only 5 >> different CustomerIds with around 30-40 Customers and these are not the >> latest added to the system. But If I search one of them from missing >> Customer with his/her lastname the system can find it and shows under the >> right CustomerId. I don't really understand why I can't see them in the >> full list. The missing Customers and CustomerIds are permanent. >> >> >> >> The background is I'm using this very nice and useful add-on to assign >> Customer Companies to services ( >> http://www.neteye-blog.com/2012/06/otrs-assign-customer-companies-to-groups-or-services/#comment-10394) >> but I got an error with this message: There are no customers with >> CustomerID AMATEC! Insert at least one user with CustomerID: AMATEC! NO >> ASSOCIATION WILL BE DONE RIGHT NOW, this message comes only for the missing >> Customers/CustomerIds from the full Customers list. As I see on the NetEye >> blog I'm not alone with this issue. It's worked before without any >> assignment issue... >> >> >> >> Thank you in advance! >> >> Regards! >> >> Zoltan >> >> >> >> >> >> >> >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Customer list problem
Hi this user is now removed from the mailing list. Regards Nils Am 29.01.2014 um 17:17 schrieb Carlos Andrés Gallego Arboleda : > Hello. > > Some Admin to block the user Nicolás Fernández nicolas.iva...@gmail.com in > the list??? > > Regards > > > 2014-01-29 Nicolás Fernández > LAS NALGAS > > > 2014-01-29 BIRO Zoltan > Dear All, > > > > I have 1000+ customers and 30+ CustomerId in our OTRS 3.2.x system. I'm using > LDAP customer backend and make differences of the countries as CustomerId. > It's working fine but I found the following: > > Goes to Admin > Customers and search for * should be show all Customers from > the backend? (CustomerUserSearchListLimit=5000 in Config.pm) > > Some Customers and CustomerId doesn't shows in the full list, it's only 5 > different CustomerIds with around 30-40 Customers and these are not the > latest added to the system. But If I search one of them from missing Customer > with his/her lastname the system can find it and shows under the right > CustomerId. I don't really understand why I can't see them in the full list. > The missing Customers and CustomerIds are permanent. > > > > The background is I’m using this very nice and useful add-on to assign > Customer Companies to services ( > http://www.neteye-blog.com/2012/06/otrs-assign-customer-companies-to-groups-or-services/#comment-10394 > ) but I got an error with this message: There are no customers with > CustomerID AMATEC! Insert at least one user with CustomerID: AMATEC! NO > ASSOCIATION WILL BE DONE RIGHT NOW, this message comes only for the missing > Customers/CustomerIds from the full Customers list. As I see on the NetEye > blog I’m not alone with this issue. It’s worked before without any assignment > issue… > > > > Thank you in advance! > > Regards! > > Zoltan > > > > > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --Nils Lewandowski iITSM Service Engineer OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Germany T: +49 (0) 9421 56818 376 F: +49 (0) 9421 56818 18 M: +49 (0) 151 55068773 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Einfache Planung, bessere Übersicht - Mit OTRS 3.3 einfach besseres Service Management - Jetzt downloaden und testen signature.asc Description: Message signed with OpenPGP using GPGMail - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Customer list problem
¡gracias From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Lewandowski Sent: Wednesday, January 29, 2014 11:46 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer list problem Hi this user is now removed from the mailing list. Regards Nils Am 29.01.2014 um 17:17 schrieb Carlos Andrés Gallego Arboleda : Hello. Some Admin to block the user Nicolás Fernández nicolas.iva...@gmail.com in the list??? Regards 2014-01-29 Nicolás Fernández LAS NALGAS 2014-01-29 BIRO Zoltan - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
