Re: [otrs] Customizing the Customer Interface
On Tue, Aug 29, 2006 at 06:05:15PM -0400, Joe Fusco wrote: Where do I need to go to customize the customer interface? Right now it has green bars that say LOGO and COMPANY NAME with FOOTER and FOOTER2 at the bottom. What file(s) do I need to edit? Kernel/Output/HTML/Standard/Customer*.dtl. Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! pgpHo5MfQzmau.pgp Description: PGP signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Customizing the Customer Interface
Where do I need to go to customize the customer interface? Right now it has green bars that say LOGO and COMPANY NAME with FOOTER and FOOTER2 at the bottom. What file(s) do I need to edit? Thanks, Joe Fusco IMPORTANT - This e-mail message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that we do not consent to any reading, dissemination, distribution or copying of this e-mail message. If you have received this communication in error, please notify the sender immediately by return e-mail, delete this e-mail, delete the transmitted information and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Violators may be prosecuted. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late, incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] customizing the customer interface question
On Friday, July 02, 2004 8:07 PM
[EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
When the customer goes to logon all I want them to see is the
username and password form with a link that says lost password.
When they click on the lost password link it displays the username
form just like on the original page.
I figured out how to eliminate the lost password, language, and
create customer forms from the main form, but can't figure out how to
get the link to work.
The problem is: the link you want needs to contain a username to tell
the system which user is requesting a password. That's why we're using a
form instead of a link. If you would know the username, you could use
such a link, deriving from
Kernel/Output/HTML/Standard/CustomerLostPassword.dtl:
a
href=$Env{CGIHandle}?Action=CustomerLostPasswordLang=$Env{'UserLangu
age'}User=usernameLost Password?/a
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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