Re: [otrs] Default subject value for customer follow up

[Sebastien Bourgasser]

Hello,

Is there someone who can help on this issue ?

Thanks beforehand,

-- 
Sebastien Bourgasser


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sebastien 
Bourgasser
Sent: Thursday, December 04, 2008 5:35 PM
To: otrs@otrs.org
Subject: [otrs] Default subject value for customer follow up

Hello the list,

I'm trying to set a default value for the subject field of the 
CustomerTicketZoom form.

The corresponding code is:


and $QData{"Subject"} is always empty. Is there a way to fill this variable 
with the content of the first article's subject to prevent the customer to set 
a new subject at each reply ? I tried to replace $QData{"Subject"} with 
$QData{"Article::Subject"} but it's always empty. Is there also a way to dump 
the content of $QData ?

Thanks beforehand.

-- 
Sebastien Bourgasser

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[otrs] Default subject value for customer follow up

[Sebastien Bourgasser]

Hello the list,

I'm trying to set a default value for the subject field of the 
CustomerTicketZoom form.

The corresponding code is:


and $QData{"Subject"} is always empty. Is there a way to fill this variable 
with the content of the first article's subject to prevent the customer to set 
a new subject at each reply ? I tried to replace $QData{"Subject"} with 
$QData{"Article::Subject"} but it's always empty. Is there also a way to dump 
the content of $QData ?

Thanks beforehand.

-- 
Sebastien Bourgasser

___
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