See the earlier threads. Also view this bug details. The ticket.pm patch
available for this bug fix should solve the issue
http://bugs.otrs.org/show_bug.cgi?id=4257
Thanks and Regards,
Lokesh
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
m...@timocom.com
Sent: Monday, September 14, 2009 12:18 PM
To: otrs@otrs.org
Subject: [otrs] Error: After Upgrade from 2.3.4 to 2.4.4 -> Event based
Notification does not work
Hey,
I have a problem with my OTRS 2.4.4. I had a test system running with otrs
2.4.3 and event based notifications. No problems in this version. After that I
updated my production system with the otrs 2.4.4 version. Now I have a problem,
cause the event based notification does´t work for me. I discussed this issue
in the german otrs list and the only event which is working for me and for some
other ppl ist the 'TicketCreate' event.
Can anybody held me out with a work around to get the event based notifications
to work?
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: m...@timocom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
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