Re: [otrs] FAQ Permissions
On Wednesday 11 March 2009 22:01:49 Andrew Long wrote: > I am wondering if it is possible to restrict what categories of FAQ a > customer can see. Currently, logging in as a customer, you can see all > FAQ categories (folder hierarchy) even though access to particular FAQ > is restricted. We would like a customer not to see categories (which > might have other customer names, etc) for which he does not have > permissions. Turn on the customer group feature and make groups for the customer specific queues. http://doc.otrs.org/2.3/en/html/x909.html#adminarea-customer-user-groups -- Shawn Beasley Support Technician ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ Permissions
I am wondering if it is possible to restrict what categories of FAQ a customer can see. Currently, logging in as a customer, you can see all FAQ categories (folder hierarchy) even though access to particular FAQ is restricted. We would like a customer not to see categories (which might have other customer names, etc) for which he does not have permissions. Any help appreciated. (sorry for the re-post, I thought I may have been non-compliant by omitting the [otrs] in my previous subject line) Andrew Long EscapeWire Solutions, LLC - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ permissions
I am wondering if it is possible to restrict what categories of FAQ a customer can see. Currently, logging in as a customer, you can see all FAQ categories (folder hierarchy) even though access to particular FAQ is restricted. We would like a customer not to see categories (which might have other customer names, etc) for which he does not have permissions. Any help appreciated. Andrew Long - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
