[otrs] First response time according to time of the day

Thu, 27 Mar 2008 07:27:52 -0700 

Hello,
 
I have an SLA such as:

                If working hours, first response time is 30mins,
                If out of working hours, first response time is 60mins.
                 

Have can I configure the OTRS? Should I define different queues or different 
SLA? 
 
Thanks in advance,
Aysel
 

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