Hi, since v2.1.4 or even before, it's not possible to forward a note (agent is owner of ticket). I know that this was possible in fewer versions of OTRS.
What's your experience? I reported this in http://bugs.otrs.org/show_bug.cgi?id=1200 Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
