Hi!
I still have the problem with all my incoming mail tickets being owned
by the user with id = 1.
So, I tried to make a generic agent job that changes the owner. Now, my
problem is that nothing happens?? The agent says " 3 Tickets affected!
You really want to use this job?", so I would expect that at least 3
tickets should be affected. But none are..
Please help me out here: What can be the reason for the generic agent
not doing anything? I run it by clicking run now, so it is not a time
setting.
Regards,
Camilla
--
Camilla Krag Jensen
www.exerp.com
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