Re: [otrs] Help about ResponseFormat in the otrs version 2.04

2006-05-31 Thread Christian Schoepplein 
Hi Fernando,

On Tue, May 30, 2006 at 04:38:30PM -0300, Fernando Palma Sanchez wrote:
>I have instaled the OTRS version 2.04. I´d like know how can I change the
>position of ResponseFormat fields. In the version 1.31 in the file config.pm, I
>did that:
>
> 
>
>$Self->{ResponseFormat} = '$Data{"Salutation"}
>
> 
>
>$Data{"StdResponse"}
>
> 
>
>$Data{"Signature"}
>
> 
>
>$Data{"OrigFrom"} $Text{"wrote"}:
>
>$Data{"Body"}
>
> 
>
>';
>
> 
>
>But in the version 2.04, this configuration doesn?t works.

The name of the config parameter changed, like many other params do not 
have the same name like for 1.3.x.

Just put the following in your Kernel/Config.pm file:

$Self->{'Ticket::Frontend::ResponseFormat'} = '$QData{"Salutation"}

$QData{"StdResponse"}

$QData{"Signature"}

$QData{"OrigFrom"} $Text{"wrote"}:
$QData{"Body"}
';


Regards,
Christian

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[otrs] Help about ResponseFormat in the otrs version 2.04

2006-05-30 Thread Fernando Palma Sanchez 








Hello,

 

 

I have instaled the OTRS version 2.04. I´d like
know how can I change the position of ResponseFormat fields. In the version 1.31 in the file config.pm,
I did that:

 

$Self->{ResponseFormat}
= '$Data{"Salutation"}

 

$Data{"StdResponse"}

 

$Data{"Signature"}

 

$Data{"OrigFrom"}
$Text{"wrote"}:

$Data{"Body"}

 

';

 

But in the version 2.04, this configuration
doesn’t works. 

 

 

Thanks

 


 
  
   
  
 
 
  
   
  
 


 




 
  
   
  
 




 






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