[otrs] Installation on CentOS
After installing otrs on CentOS 5, I can login with default user but I get this error when I try to make a new user: can't resolve localhost to address at /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/Net/DNS/Resolver/Base.pm line 750. localhost is in the hosts file. This machine is also a mailserver with postfix, a pop server, a caching nameserver and other stuff running. The otrs database setup went fine. I know that localhost is resolvable and I don't see other issues with this box. Any ideas what the problem could be or suggestions for troubleshooting? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Otrs installation on CentOS
It seems that the part of including the otrs apache2-httpd.include.httpd.conf file was missing from the instruction set. I'll take credit for my blunder as the REAME.webserver does detail _some of this, but just properly including the above file seems to make everything work again. Hooray! Only problem currently is that: http://[server]/otrs/ does not properly resolve to the index.pl I'm sure this is an apache setting however. Cheers, -=cj On Mon, Nov 21, 2005 at 05:34:46PM -0800, Chris Jones wrote: Hello all; I have gone the incredibly simple process of installing OTRS on a Debian box, and have now done the slightly more painful manual install from a .tar.gz on a box running CentOS 4. All went relatively smoothly minus a few PERL modules (LDAP GD) which are not manditory so I'll deal with that a later time. The problem I'm getting is not being able to see the icons once I log in. I received NO ERRORS during the installation. Everything appeared to go smoothly. Current errors from apache: /*/ [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] (13)Permission denied: exec of '/opt/otrs/var/httpd/htdocs/images/Standard/up.png' failed, referer: htt p://192.168.2.45/otrs/index.pl?Action=AgentPreferences [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] Premature end of script headers: up.png, referer: http://192.168.2.45/otrs/index.pl?Action=AgentPrefere nces [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] File does not exist: /v ar/www/html/favicon.ico /*/ Getting many of these with *.png. The permissions on the png's as well as all the scripts look fine. I'm able to browse around the app and add users. Ideas are most welcome. -=cj -- Chris Jones Developer/Consultant (604)738-8254 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Otrs installation on CentOS
Hi Chris, Chris Jones wrote: It seems that the part of including the otrs apache2-httpd.include.httpd.conf file was missing from the instruction set. I'll take credit for my blunder as the REAME.webserver does detail _some of this, but just properly including the above file seems to make everything work again. Hooray! Only problem currently is that: http://[server]/otrs/ does not properly resolve to the index.pl [...] it really depends on your otrs.conf in your /etc/apache2/conf.d/. You need to set snip Location /otrs ErrorDocument 403 /otrs/index.pl /Location /snip Restart your Apache and it's suppossed to work. :-) Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Otrs installation on CentOS
Hello all; I have gone the incredibly simple process of installing OTRS on a Debian box, and have now done the slightly more painful manual install from a .tar.gz on a box running CentOS 4. All went relatively smoothly minus a few PERL modules (LDAP GD) which are not manditory so I'll deal with that a later time. The problem I'm getting is not being able to see the icons once I log in. I received NO ERRORS during the installation. Everything appeared to go smoothly. Current errors from apache: /*/ [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] (13)Permission denied: exec of '/opt/otrs/var/httpd/htdocs/images/Standard/up.png' failed, referer: htt p://192.168.2.45/otrs/index.pl?Action=AgentPreferences [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] Premature end of script headers: up.png, referer: http://192.168.2.45/otrs/index.pl?Action=AgentPrefere nces [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] File does not exist: /v ar/www/html/favicon.ico /*/ Getting many of these with *.png. The permissions on the png's as well as all the scripts look fine. I'm able to browse around the app and add users. Ideas are most welcome. -=cj -- Chris Jones Developer/Consultant (604)738-8254 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
