Hi all.

 

As described in http://bugs.otrs.org/show_bug.cgi?id=2488, a corrupt agent mail 
address causes a huge mail loop. The mailer demon reply is interpreted as 
followup mail and triggers a new notification to the agent.

 

There should be a tool that recognizes failed sends to agents and prevent the 
system of sending any more mails.

 

Meanwhile we really do need a proper workaround (PostMaster Filter?) since the 
problem causes critical impact on the system.

 

Any ideas? Can't imagine I'm the only one who encountered that struggle...

 

 

Viele Grüße/Best wishes

Daniel Obée

Project Manager
CS/Service Development

Jamba! GmbH



 

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