Re: [otrs] "New message!" alert is gone on upgrade from 2.2.4 to 2.4.1
Hello Alan, Thanks for your response! > Why 2.4.1 and not 2.4.2? > The message works for me in 2.4.2 clean install, not an upgrade I upgraded to 2.4.2 - but the red "New message!" alert (according to last screenshot at http://doc.otrs.org/2.4/en/html/x1769.html) - is still missed. I know there is already 2.4.3 out there - but I cannot find a hint in the release notes for solving such problems... Any hints or maybe pointers for source code digging are appreciated! Are there any prerequisites for this feature in configuration settings? Thanks in advance, Christian Meier E-Learning-Support TU Dresden -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Alan McKay Gesendet: Donnerstag, 6. August 2009 14:19 An: User questions and discussions about OTRS. Betreff: Re: [otrs] "New message!" alert is gone on upgrade from 2.2.4 to 2.4.1 Why 2.4.1 and not 2.4.2? The message works for me in 2.4.2 clean install, not an upgrade -- Don't eat anything you've ever seen advertised on TV - Michael Pollan, author of "In Defense of Food" - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] "New message!" alert is gone on upgrade from 2.2.4 to 2.4.1
Why 2.4.1 and not 2.4.2? The message works for me in 2.4.2 clean install, not an upgrade -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food" - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] "New message!" alert is gone on upgrade from 2.2.4 to 2.4.1
To substantiate my request: See the last screenshot at http://doc.otrs.org/2.4/en/html/x1769.html Unfortunately this red "New message" alert does not work anymore with 2.4.1...any hints? Thanks in advance, Christian Meier E-Learning-Support TU Dresden - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] "New message!" alert is gone on upgrade from 2.2.4 to 2.4.1
Hello,
we just upgraded our OTRS from 2.2.4 to 2.4.1.
It works fine so far - except we miss the red alert "New message!" in the black
subject bar for unseen messages in new and/or existing tickets. We rely on this
feature to scan as an agent e.g. "Watched Tickets" for news quickly.
I broke down the problem as follows:
- the former Kernel/Modules/AgentTicketMailbox.pm is omitted in the latest
version of OTRS completely
- in revision 1.21 the check for "if ( !$Flag{seen} ) ..." is gone - I suppose
this is the source for the feature
http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketMailbox.pm?hideattic=0&r1=1.20&r2=1.21
Questions:
1. How can we re-activate this nice feature?
(maybe we have to patch our OTRS - a pointer to the new according source code
is welcome)
2. How is the recommended way in latest OTRS-versions to identify tickets with
new messages quickly?
Regards,
Christian Meier
E-Learning-Support TU Dresden
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
