Re: [otrs] Notification issues
Its whatever script I'm told to run post upgrade...that's the only script I run. Andrew Meyer Precision Practice Management T:314.787.0681 D: 314.881.5265 C: 314.565.0868 F: 314.881.5365 Email: ame...@precisionpractice.com From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Leideck Sent: Friday, December 09, 2011 5:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Notification issues What's that? Do you have the filename? On 09.12.2011, at 16:11, Andrew Meyer wrote: Yes I ran the refresh script post upgrade. Cheers, Nils -- http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Notification issues
Yes I ran the refresh script post upgrade. Andrew Meyer Precision Practice Management T:314.787.0681 D: 314.881.5265 C: 314.565.0868 F: 314.881.5365 Email: ame...@precisionpractice.com From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Leideck Sent: Wednesday, December 07, 2011 7:12 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Notification issues Hi Andrew, can you see a history record in the ticket history (not article) about that an email has been send to your agents? Did you run any kind of database update scripts during the patch level update? On 07.12.2011, at 15:13, Andrew Meyer wrote: I seem to be having Notification issues on 3.0.11 after upgrading from 3.0.10. My users no longer get Notifications of new emails/voicemails that come into the helpdesk. I have checked my notification settings and get notified when I email a test message in, but my agents don't' get notified it's in the Helpdesk Queue. Cheers, Nils -- http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Notification issues
What’s that? Do you have the filename? On 09.12.2011, at 16:11, Andrew Meyer wrote: Yes I ran the refresh script post upgrade. Cheers, Nils -- http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Notification issues
Hi Andrew, can you see a history record in the ticket history (not article) about that an email has been send to your agents? Did you run any kind of database update scripts during the patch level update? On 07.12.2011, at 15:13, Andrew Meyer wrote: I seem to be having Notification issues on 3.0.11 after upgrading from 3.0.10. My users no longer get Notifications of new emails/voicemails that come into the helpdesk. I have checked my notification settings and get notified when I email a test message in, but my agents don’t’ get notified it’s in the Helpdesk Queue. Cheers, Nils -- http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Notification issues
I seem to be having Notification issues on 3.0.11 after upgrading from 3.0.10. My users no longer get Notifications of new emails/voicemails that come into the helpdesk. I have checked my notification settings and get notified when I email a test message in, but my agents don't' get notified it's in the Helpdesk Queue. Thoughts? Andrew Meyer Unix Systems Administrator Precision Practice Management The business behind the practice. [Description: http://www.precisionpractice.com/EmailSignature/images/logoTeamLeader.jpg] D: 314.881.5265 C: 314.565.0868 F: 314.881.5365 689 Craig Road, Creve Coeur, MO 63141 Main Phone: 314.787.0681 www.PrecisionPractice.comhttp://www.PrecisionPractice.com Email: ame...@precisionpractice.com CONFIDENTIALITY NOTICE: This e-mail, including attachments, may include protected health information (PHI), confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed or the individuals designated to view such information per federal HIPAA regulations. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately. inline: image001.jpginline: image002.pnginline: image003.png- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
