What your looking for is located in the "auto responses" area of Admin-Area.
Edit the "Default Reply (after new ticket has been created) response. You can
change the content of the email there. Be sure to set the "Valid:" field to
valid. This should cause new tickets to trigger an email to the customer both
from a manual ticket or one crated from the PostMaster Mail Account.
Jeremy Adams
PC Support Specialist I
Cedar Valley College
972.860.8086
>>> "Aysel Pamuk" 04/30/09 2:37 AM >>>
Hello,
I would like to notify all customer users in the company when a new
ticket is created.
How can I do this?
Regards,
Aysel
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