This would be the same issue as bug 3984:
http://bugs.otrs.org/show_bug.cgi?id=3984 which is addressed in OTRS 2.4.2.
If you'd like to have it fixed on 2.4.1 you can decide to just fetch the
following files.
http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketAttachment.pmrev
1.20
http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/CustomerTicketAttachment.pmrev
1.16
but beware as this will not address the other issues fixed in 2.4.1:
http://otrs.org/releases/2.4.2/
If you'd like to upgrade 2.4.1 to 2.4.2 you could just
* create a backup of your system
* shut down services (webserver)
* extract the 2.4.2 tar in the 2.4.1 otrs directory.
* restart webserver
-- and of course test and verify your system afterwards...
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, Aug 4, 2009 at 02:45, Stager, Ken wrote:
>
> Greetings,
>
> I have OTRS 2.4.1 install and mostly configured with the exception of one
> issue. When a notification goes out to an agent user, such as that for a
> New Ticket, a Queue Change and the like, what should be a clickable link
> back to the system and ticket is displayed as plain text and NOT as a
> clickable link. For example:
>
> http://myserver.mydomain.myorg/otrs/index.pl?Action=AgentZoom&TicketID=xxx
>
> is NOT clickable.
>
> This works fine an older install (2.2.2) that is in production.
>
> I've compared the lines in the notification forms that specify this and
> they look identical:
>
> 2.2.2:
> :///index.pl?Action=AgentZoom&TicketID=
>
> 2.4.1L
> :///index.pl?Action=AgentZoom&TicketID=
>
> So my question is two-fold:
>
> 1: Is there a way to get this working correctly in 2.4.1? I see a bug
> issue for this when using Thunderbird as an email client, but we are using
> Outlook/OWA with Exchange 2003 on the backend.
>
> 2. If item one can not be done, what is the path to update from 2.4.1 to
> 2.4.2 while keeping the already established configurations of users, free
> text settings and such.
>
> This install is on Windows 2003 Server Std SP2, using IIS 6.0, ActivePerl
> 5.10.0.1005 and MS SQL 2005 for the database.
>
> Thanks
>
>
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