On 04/15/2011 04:31 PM, Phillip Lynn wrote:
All,
When we set the following to "no" we get the error below.
Ticket::Frontend::CustomerTicketMessage###Priority: We are using
ORTS version 2.4.9
Error: Need TicketID!
Comment:
Traceback:ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Apr 15
16:24:42 2011
Message: Need TicketID!
Traceback (11480):
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.4)
Line: 112
Module: Kernel::Modules::CustomerTicketMessage::Run (v1.47.2.1)
Line: 384
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1)
Line: 852
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler
(unknown version) Line: 48
Module: (eval) (v1.42) Line: 204
Module: ModPerl::RegistryCooker::run (v1.42) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
Thank You,
Phillip Lynn
This occurred because our Admin had changed the standard priority values. This
required also updating
Ticket::Frontend::CustomerTicketMessage###PriorityDefault:
to match on of the defined priorities.
--
Stephen Clark
*NetWolves*
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.cl...@netwolves.com
http://www.netwolves.com
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