Re: [otrs] OTRS and JIRA Integration
There's so many possible workflows here that I don't think any generic tool would work. The OTRS API is fairly good about providing abstract access to ticket objects, but you have to explicitly understand what workflow you're trying to implement to do something like this. There is certainly enough functionality in both tools to implement something, but you'd have to do it. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Darshak Modi Sent: Tuesday, April 16, 2013 3:57 AM To: OTRS User Mailing List Subject: [otrs] OTRS and JIRA Integration Is there any plug in available for integration with JIRA & OTRS. Or any other way to related JIRA and OTRS ? like ticket created in OTRS can be sent to JIRA, and after closing come back to JIRA? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS and JIRA Integration
One other way I have tried it is to have OTRS send out an email based on conditional rules to a single monitored mailbox. In Jira, use the Jira Email This Issue (JETI) plug-in to monitor that mailbox. Marty From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Florian Edlhuber Sent: Tuesday, April 16, 2013 3:11 AM To: otrs@otrs.org Subject: Re: [otrs] OTRS and JIRA Integration Hi 16.04.2013 10:06 - Darshak Modi schrieb: Is there any plug in available for integration with JIRA & OTRS. Or any other way to related JIRA and OTRS ? like ticket created in OTRS can be sent to JIRA, and after closing come back to JIRA? You can use PostMaster Filter for building your own rules, use the available Package "Monitoring" from ftp.otrs.org<ftp://ftp.otrs.org> or the comercial Feature add On OTRSExternalTicketRecognition from otrs.com Additional you can use some functionalities from EventBasedNotifications. If you want to use this way manually just "forward" and "reply" to Jira System :) Florian - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS and JIRA Integration
Hi 16.04.2013 10:06 - Darshak Modi schrieb: Is there any plug in available for integration with JIRA & OTRS. Or any other way to related JIRA and OTRS ? like ticket created in OTRS can be sent to JIRA, and after closing come back to JIRA? You can use PostMaster Filter for building your own rules, use the available Package "Monitoring" from [1]ftp.otrs.org or the comercial Feature add On OTRSExternalTicketRecognition from otrs.com Additional you can use some functionalities from EventBasedNotifications. If you want to use this way manually just "forward" and "reply" to Jira System :) Florian [1] ftp://ftp.otrs.org - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS and JIRA Integration
Is there any plug in available for integration with JIRA & OTRS. Or any other way to related JIRA and OTRS ? like ticket created in OTRS can be sent to JIRA, and after closing come back to JIRA? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
