okay, i think i want the FollowUpState to change the state from
pending to open. Then it should appear in my Dashboard.
I upgraded from 2.4 to 3.0 to 3.1 and the FollowUpState does not seem
to work anymore. PostmasterFollowUpState is set to open in Ticket ->
Core::PostMaster
What else could be wrong?
Here i grepped for some more infos:
otrs:/var/www/otrs# grep -R "FollowUpState" *
CHANGES: - 2007-04-13 Fixed bug# 1741 - "PostmasterFollowUpStateClosed" buggy on
CHANGES:was was already closed
(Ticket::Core::PostMaster::PostmasterFollowUpStateClosed).
Kernel/Config.pm: $Self->{'PostmasterFollowUpState'} = 'open';
Kernel/Config.pm: $Self->{'PostmasterFollowUpStateClosed'} = 'open';
Kernel/System/PostMaster/FollowUp.pm:my $State =
$Self->{ConfigObject}->Get('PostmasterFollowUpState') || 'open';
Kernel/System/PostMaster/FollowUp.pm:&&
$Self->{ConfigObject}->Get('PostmasterFollowUpStateClosed')
Kernel/System/PostMaster/FollowUp.pm:$State =
$Self->{ConfigObject}->Get('PostmasterFollowUpStateClosed');
Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl:
Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl:
Kernel/Modules/CustomerTicketZoom.pm:Name => 'FollowUpState',
Kernel/Config/Files/Ticket.xml:
Kernel/Config/Files/Ticket.xml:
Kernel/Config/Files/ZZZAAuto.pm:delete $Self->{'PostmasterFollowUpStateClosed'};
Kernel/Config/Files/ZZZAAuto.pm:$Self->{'PostmasterFollowUpState'} = 'open';
Kernel/Config/Files/ZZZAuto.pm:$Self->{'PostmasterFollowUpStateClosed'}
= 'open';
scripts/test/PostMaster.t:$NamePrefix . ' Run() -
FollowUp/PostmasterFollowUpState check',
scripts/test/PostMaster.t:Key =>
'PostmasterFollowUpStateClosed',
scripts/test/PostMaster.t:$NamePrefix . ' Run() -
FollowUp/PostmasterFollowUpStateClosed check',
Binary file var/tmp/CacheFileStorable/XMLParse/9d92baf9bb36a489742f5829c0018192
matches
var/tmp/SysConfig-Cache_Kernel_Config_Files_Ticket.xml-e6333e07fa1441f10f96c342ef53ed13.pm:
'Name' => 'PostmasterFollowUpState',
var/tmp/SysConfig-Cache_Kernel_Config_Files_Ticket.xml-e6333e07fa1441f10f96c342ef53ed13.pm:
'Name' => 'PostmasterFollowUpStateClosed',
Thanks,
Mario
On Wed, Sep 5, 2012 at 10:00 AM, ml ml wrote:
> Hello List,
>
> i create a new E-Mail Ticket and set the State to Pending (in about 1
> or 2 Weeks). My Customer/Client now replies within that time, then i
> only get a E-Mail Notification. This E-Mail Reply does not appear in
> my Dashboard.
> Why? I would have expected it in "Open Tickets / Need to be answered"
>
> If i do the same with the State Open, then the reply appears in my
> Dashboard "Open Tickets / Need to be answered" after a reply.
>
> Thanks,
> Mario
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