Re: [otrs] Oracle database backend
Hi Michael, I apologized for my delayed response. I have not been able to fix this issue yet. Here is the output of the otrs.checkModules script: o CGIok (v3.48) o Date::Pcalcok (v1.2) o Date::Format...ok (v2.24) o DBIok (v1.52) o DBD::mysql.ok (v3.0007) o Digest::MD5ok (v2.39) o Crypt::PasswdMD5...ok (v1.3) o LWP::UserAgent.ok (v5.834) o Encode::HanExtra...ok (v0.23) o IO::Scalar.ok (v2.110) o IO::Wrap...ok (v2.110) o MIME::Base64...ok (v3.07) o Mail::Internet.ok (v2.04) o MIME::Toolsok (v5.427) o Net::DNS...ok (v0.66) o Net::POP3..ok (v2.28) o Mail::POP3Client...ok (v2.18 ) o IO::Socket::SSL.ok (v1.31) o Net::IMAP::Simple..ok (v1.17) o Net::IMAP::Simple::SSL..ok (v1.3) o Net::SMTP..ok (v2.29) o Authen::SASLok (v2.12) o Net::SMTP::SSL..ok (v1.01) o Net::LDAP..ok (v0.39) o GD.ok (v2.44) o GD::Textok (v0.86) o GD::Graph...ok (v1.44) o GD::Graph::linesok (v1.15) o GD::Text::Align.ok (v1.18) o PDF::API2..ok (v0.73) o Compress::Zlib..ok (v2.024) o SOAP::Lite.Not installed! (Optional - Required for the SOAP interface.) o XML::ParserNot installed! (Optional - Required for faster xml handling.) Thanks! Jose Luis Spahr -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, January 19, 2010 4:09 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Oracle database backend Are you sure you have all your Perl modules correctly installed? Can you share the output of bin/otrs.checkModules? -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Mon, Jan 18, 2010 at 3:34 PM, Jose Luis Spahr wrote: > Hi Michiel, > > Any more ideas here? > Any help is greatly appreciated. > > Thanks! > Jose Luis Spahr > > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jose > Luis Spahr > Sent: Wednesday, January 13, 2010 8:22 AM > To: 'User questions and discussions about OTRS.' > Subject: Re: [otrs] Oracle database backend > > Hi Michiel, > > Here is my Perl version: > Perl, v5.8.8 built for x86_64-linux-thread-multi > > Thanks for taking the time to answer and help, I appreciate it. > I will wait to hear back from you. > > Thanks! > Jose Luis Spahr > > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Michiel Beijen > Sent: Tuesday, January 12, 2010 11:50 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Oracle database backend > > Hi Jose, > > Can I ask what Perl version you are using? You can check that via the > Support module. > > Regards, > > > -- > Michiel Beijen > R&D > > OTRS AG > Norsk-Data-Str 1. > 61352 Bad Homburg > Germany > > T: +31 (0) 6457 42418 > F: +49 (0) 9421 56818-18 > I: http://www.otrs.com/ > > Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, > VAT ID: DE256610065 > Chairman: Burchard Steinbild, Managing Board: André Mindermann > > CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS > at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm > > > > > On Tue, Jan 12, 2010 at 10:36 PM, Jose Luis Spahr > wrote: >> Hi List, >> >> >> >> Is anyone using Oracle as the backend database? >> >> I am having problems with the Stats module/icon under the Agent login site. >> >> >> >> This is the error I get: >> >> Software error: >> >> Can't locate object method "GetObjectName" via package >> "Kernel::System::Stats::Static::StateAction" at >> ../..//Kernel/System/Stats.pm line 2234. >> >> referer: http://otrs/otrs/index.pl
Re: [otrs] Oracle database backend
Are you sure you have all your Perl modules correctly installed? Can you share the output of bin/otrs.checkModules? -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Mon, Jan 18, 2010 at 3:34 PM, Jose Luis Spahr wrote: > Hi Michiel, > > Any more ideas here? > Any help is greatly appreciated. > > Thanks! > Jose Luis Spahr > > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jose > Luis Spahr > Sent: Wednesday, January 13, 2010 8:22 AM > To: 'User questions and discussions about OTRS.' > Subject: Re: [otrs] Oracle database backend > > Hi Michiel, > > Here is my Perl version: > Perl, v5.8.8 built for x86_64-linux-thread-multi > > Thanks for taking the time to answer and help, I appreciate it. > I will wait to hear back from you. > > Thanks! > Jose Luis Spahr > > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Michiel Beijen > Sent: Tuesday, January 12, 2010 11:50 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Oracle database backend > > Hi Jose, > > Can I ask what Perl version you are using? You can check that via the > Support module. > > Regards, > > > -- > Michiel Beijen > R&D > > OTRS AG > Norsk-Data-Str 1. > 61352 Bad Homburg > Germany > > T: +31 (0) 6457 42418 > F: +49 (0) 9421 56818-18 > I: http://www.otrs.com/ > > Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, > VAT ID: DE256610065 > Chairman: Burchard Steinbild, Managing Board: André Mindermann > > CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS > at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm > > > > > On Tue, Jan 12, 2010 at 10:36 PM, Jose Luis Spahr > wrote: >> Hi List, >> >> >> >> Is anyone using Oracle as the backend database? >> >> I am having problems with the Stats module/icon under the Agent login site. >> >> >> >> This is the error I get: >> >> Software error: >> >> Can't locate object method "GetObjectName" via package >> "Kernel::System::Stats::Static::StateAction" at >> ../..//Kernel/System/Stats.pm line 2234. >> >> referer: http://otrs/otrs/index.pl?Action=AgentDashboard >> >> >> >> Any help here would be greatly appreciated. >> >> >> >> Thanks! >> >> Jose Luis Spahr >> >> >> >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Oracle database backend
Hi Michiel, Any more ideas here? Any help is greatly appreciated. Thanks! Jose Luis Spahr -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jose Luis Spahr Sent: Wednesday, January 13, 2010 8:22 AM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Oracle database backend Hi Michiel, Here is my Perl version: Perl, v5.8.8 built for x86_64-linux-thread-multi Thanks for taking the time to answer and help, I appreciate it. I will wait to hear back from you. Thanks! Jose Luis Spahr -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, January 12, 2010 11:50 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Oracle database backend Hi Jose, Can I ask what Perl version you are using? You can check that via the Support module. Regards, -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Tue, Jan 12, 2010 at 10:36 PM, Jose Luis Spahr wrote: > Hi List, > > > > Is anyone using Oracle as the backend database? > > I am having problems with the Stats module/icon under the Agent login site. > > > > This is the error I get: > > Software error: > > Can't locate object method "GetObjectName" via package > "Kernel::System::Stats::Static::StateAction" at > ../..//Kernel/System/Stats.pm line 2234. > > referer: http://otrs/otrs/index.pl?Action=AgentDashboard > > > > Any help here would be greatly appreciated. > > > > Thanks! > > Jose Luis Spahr > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Oracle database backend
Hi Michiel, Here is my Perl version: Perl, v5.8.8 built for x86_64-linux-thread-multi Thanks for taking the time to answer and help, I appreciate it. I will wait to hear back from you. Thanks! Jose Luis Spahr -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, January 12, 2010 11:50 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Oracle database backend Hi Jose, Can I ask what Perl version you are using? You can check that via the Support module. Regards, -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Tue, Jan 12, 2010 at 10:36 PM, Jose Luis Spahr wrote: > Hi List, > > > > Is anyone using Oracle as the backend database? > > I am having problems with the Stats module/icon under the Agent login site. > > > > This is the error I get: > > Software error: > > Can't locate object method "GetObjectName" via package > "Kernel::System::Stats::Static::StateAction" at > ../..//Kernel/System/Stats.pm line 2234. > > referer: http://otrs/otrs/index.pl?Action=AgentDashboard > > > > Any help here would be greatly appreciated. > > > > Thanks! > > Jose Luis Spahr > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Oracle database backend
Hi Jose, Can I ask what Perl version you are using? You can check that via the Support module. Regards, -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Tue, Jan 12, 2010 at 10:36 PM, Jose Luis Spahr wrote: > Hi List, > > > > Is anyone using Oracle as the backend database? > > I am having problems with the Stats module/icon under the Agent login site. > > > > This is the error I get: > > Software error: > > Can't locate object method "GetObjectName" via package > "Kernel::System::Stats::Static::StateAction" at > ../..//Kernel/System/Stats.pm line 2234. > > referer: http://otrs/otrs/index.pl?Action=AgentDashboard > > > > Any help here would be greatly appreciated. > > > > Thanks! > > Jose Luis Spahr > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Oracle database backend
Hi List, Is anyone using Oracle as the backend database? I am having problems with the Stats module/icon under the Agent login site. This is the error I get: Software error: Can't locate object method "GetObjectName" via package "Kernel::System::Stats::Static::StateAction" at ../..//Kernel/System/Stats.pm line 2234. referer: http://otrs/otrs/index.pl?Action=AgentDashboard Any help here would be greatly appreciated. Thanks! Jose Luis Spahr - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
