Re: [otrs] PDF font configuration
otrs 2.3.4 can not print chinese in PDF On Tue, Apr 21, 2009 at 3:42 PM, Michiel Beijen mich...@beefreeit.nlwrote: Hi all, Searching in Bugzilla I found this to be an issue with a certain PDF::API2 version; versions 0.69 and 0.73 seem to be OK, versions in between can be affected. You can verify your installed version by running otrs.checkModules. see for the Bugzilla bug report: http://bugs.otrs.org/show_bug.cgi?id=3736 Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Apr 9, 2009 at 17:15, Diego Giardinetto diego.giardine...@zephirworks.com wrote: Seems that with otrs 2.1.x was no problem. But previous version didn't use PDF::API2. Il 09/04/2009 17.07, Frans Stekelenburg ha scritto: Posted the same question some time ago, with no solutions either. So eager to find out any solutions as well. gr, Frans -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Tijmen de Mes Sent: donderdag 9 april 2009 16:43 To: User questions and discussions about OTRS. Subject: Re: [otrs] PDF font configuration Hi, I'am having the same problem, I didn't found a solution for it. Tijmen Diego Giardinetto wrote: Hi, installing otrs, i have a problem with pdf table report: characters have lot of distance between each one. Any idea? Thx, Diego -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com mobile: +39 328 06 81 489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com mobile: +39 328 06 81 489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Jeffery ___ /\__\ What is the world coming to? \/__/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] PDF font configuration
Hi, installing otrs, i have a problem with pdf table report: characters have lot of distance between each one. Any idea? Thx, Diego -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com mobile: +39 328 06 81 489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] PDF font configuration
Hi, I'am having the same problem, I didn't found a solution for it. Tijmen Diego Giardinetto wrote: Hi, installing otrs, i have a problem with pdf table report: characters have lot of distance between each one. Any idea? Thx, Diego -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com mobile: +39 328 06 81 489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] PDF font configuration
Posted the same question some time ago, with no solutions either. So eager to find out any solutions as well. gr, Frans -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Tijmen de Mes Sent: donderdag 9 april 2009 16:43 To: User questions and discussions about OTRS. Subject: Re: [otrs] PDF font configuration Hi, I'am having the same problem, I didn't found a solution for it. Tijmen Diego Giardinetto wrote: Hi, installing otrs, i have a problem with pdf table report: characters have lot of distance between each one. Any idea? Thx, Diego -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com mobile: +39 328 06 81 489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] PDF font configuration
Seems that with otrs 2.1.x was no problem. But previous version didn't use PDF::API2. Il 09/04/2009 17.07, Frans Stekelenburg ha scritto: Posted the same question some time ago, with no solutions either. So eager to find out any solutions as well. gr, Frans -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Tijmen de Mes Sent: donderdag 9 april 2009 16:43 To: User questions and discussions about OTRS. Subject: Re: [otrs] PDF font configuration Hi, I'am having the same problem, I didn't found a solution for it. Tijmen Diego Giardinetto wrote: Hi, installing otrs, i have a problem with pdf table report: characters have lot of distance between each one. Any idea? Thx, Diego -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com mobile: +39 328 06 81 489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com mobile: +39 328 06 81 489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] PDF font configuration
What is the output of you unit test? $OTRSHOME/bin/UnitTest.pl -n PDF this is mine: SOME OTHER OUTPUT BEFORE... not ok 122 - ERROR: Syntax error in /usr/local/otrs/scripts/test/PDF.t: No such file or directory at (eval 25) line 2739. ERROR: Syntax error in /usr/local/otrs/scripts/test/PDF.t: No such file or directory at (eval 25) line 2739. = Product: OTRS 2.3.4 Test Time: 12 s Time: 2009-04-09 17:38:00 Host: otrspero.csbno.net Perl: 5.8.9 OS:freebsd Vendor:unknown Database: postgresql TestOk:121 TestNotOk: 1 == Thx, Diego Il 09/04/2009 17.15, Diego Giardinetto ha scritto: Seems that with otrs 2.1.x was no problem. But previous version didn't use PDF::API2. Il 09/04/2009 17.07, Frans Stekelenburg ha scritto: Posted the same question some time ago, with no solutions either. So eager to find out any solutions as well. gr, Frans -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Tijmen de Mes Sent: donderdag 9 april 2009 16:43 To: User questions and discussions about OTRS. Subject: Re: [otrs] PDF font configuration Hi, I'am having the same problem, I didn't found a solution for it. Tijmen Diego Giardinetto wrote: Hi, installing otrs, i have a problem with pdf table report: characters have lot of distance between each one. Any idea? Thx, Diego -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com mobile: +39 328 06 81 489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com mobile: +39 328 06 81 489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] PDF font configuration
It appears you are missing a character set? (Or different local set?) My results: A lot of lines stating on both test and production server: ... Use of uninitialized value in numeric gt () at /usr/lib/perl5/site_perl/5.8.8/PDF/API2/Basic/TTF/Cmap.pm line 258. ... Use of uninitialized value in numeric gt () at /usr/lib/perl5/site_perl/5.8.8/PDF/API2/Basic/TTF/Glyph.pm line 298. All OK on our test server: = Product: OTRS 2.3.3 Test Time: 19 s Time: 2009-04-09 17:53:37 Host: our test server Perl: 5.8.8 OS:linux Vendor:Fedora release 7 (Moonshine) Database: mysql TestOk:128 TestNotOk: 0 = But not on our live server (using LAMPP): = Product: OTRS 2.3.3 Test Time: 15 s Time: 2009-04-09 17:53:41 Host: live server Perl: 5.10.0 OS:linux Vendor:Red Hat Enterprise Linux ES release 4 (Nahant Update 3) Database: mysql TestOk:126 TestNotOk: 2 = ERROR CharsetTest1 State --1 ERROR CharsetTest1 RequiredWidth --121.45 ERROR CharsetTest1 RequiredHeight --10 ERROR CharsetTest1 LeftOver not ok 122 - CharsetTest1() ERROR CharsetTest2 State --1 ERROR CharsetTest2 RequiredWidth --121.45 ERROR CharsetTest2 RequiredHeight --10 ERROR CharsetTest2 LeftOver not ok 125 - CharsetTest2() grtx, Frans -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Diego Giardinetto Sent: donderdag 9 april 2009 17:39 To: User questions and discussions about OTRS. Subject: Re: [otrs] PDF font configuration What is the output of you unit test? $OTRSHOME/bin/UnitTest.pl -n PDF this is mine: SOME OTHER OUTPUT BEFORE... not ok 122 - ERROR: Syntax error in /usr/local/otrs/scripts/test/PDF.t: No such file or directory at (eval 25) line 2739. ERROR: Syntax error in /usr/local/otrs/scripts/test/PDF.t: No such file or directory at (eval 25) line 2739. = Product: OTRS 2.3.4 Test Time: 12 s Time: 2009-04-09 17:38:00 Host: otrspero.csbno.net Perl: 5.8.9 OS:freebsd Vendor:unknown Database: postgresql TestOk:121 TestNotOk: 1 == Thx, Diego Il 09/04/2009 17.15, Diego Giardinetto ha scritto: Seems that with otrs 2.1.x was no problem. But previous version didn't use PDF::API2. Il 09/04/2009 17.07, Frans Stekelenburg ha scritto: Posted the same question some time ago, with no solutions either. So eager to find out any solutions as well. gr, Frans -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Tijmen de Mes Sent: donderdag 9 april 2009 16:43 To: User questions and discussions about OTRS. Subject: Re: [otrs] PDF font configuration Hi, I'am having the same problem, I didn't found a solution for it. Tijmen Diego Giardinetto wrote: Hi, installing otrs, i have a problem with pdf table report: characters have lot of distance between each one. Any idea? Thx, Diego -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com mobile: +39 328 06 81 489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --- -- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettoatzephirworks.com mobile: +39 328 06 81 489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
