Re: [otrs] PostMasterPOP3.pl UTF-8 problem
Hi Nils,
We've upgraded from OTRS 1.3.x and now PostMasterPOP3.pl is
occasionally falling over with this error:
Wide character in syswrite at /usr/lib/perl5/5.8.8/Net/Cmd.pm line
436
[...]
Config.pm has:
$Self->{'DefaultCharset'} = 'utf-8';
googling for this error message I found this open bug for perl:
http://rt.cpan.org/Public/Bug/Display.html?id=18589
[...]
If there is any patch we can apply or other way to fix the problem
it would be much appreciated, because at the moment the only
solution is to go into the mailbox feeding OTRS and manually
delete the offending emails, which is a huge headache.
Do you really need UTF-8? I believe there are indeed some
unresolved issues with OTRS and UTF-8. Do you still have these
problems when you set your DefaultCharset to iso-8859-1?
Unfortunately we do need OTRS to support UTF-8. Our company produces
and supports software products that work with different character
sets and we often get mails in different character sets. My
understanding, from the bug report above, is that its a pretty simple
fix.
Regards,
-Brendan
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Re: [otrs] PostMasterPOP3.pl UTF-8 problem
Brendan Humphreys wrote:
We've upgraded from OTRS 1.3.x and now PostMasterPOP3.pl is
occasionally falling over with this error:
Wide character in syswrite at /usr/lib/perl5/5.8.8/Net/Cmd.pm line 436
[...]
Config.pm has:
$Self->{'DefaultCharset'} = 'utf-8';
googling for this error message I found this open bug for perl:
http://rt.cpan.org/Public/Bug/Display.html?id=18589
[...]
If there is any patch we can apply or other way to fix the problem
it would be much appreciated, because at the moment the only
solution is to go into the mailbox feeding OTRS and manually delete
the offending emails, which is a huge headache.
Do you really need UTF-8? I believe there are indeed some unresolved
issues with OTRS and UTF-8. Do you still have these problems when you
set your DefaultCharset to iso-8859-1?
Nils Breunese.
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[otrs] PostMasterPOP3.pl UTF-8 problem
Hello,
We've upgraded from OTRS 1.3.x and now PostMasterPOP3.pl is
occasionally falling over with this error:
Wide character in syswrite at /usr/lib/perl5/5.8.8/Net/Cmd.pm line 436
I've attached the full output from PostMasterPOP3.pl at the end of
this email.
We are running:
OTRS 2.0.4
Perl v5.8.8
mysql Ver 14.12 Distrib 5.0.18
Linux version 2.6.15-1.2054_FC5
Config.pm has:
$Self->{'DefaultCharset'} = 'utf-8';
googling for this error message I found this open bug for perl:
http://rt.cpan.org/Public/Bug/Display.html?id=18589
At the moment this is a major problem for us because we get so much
spam that contains non-ascii chars, and each one causes
PostMasterPOP3.pl to fall over and leave it's processID in the
database, which in turn means that it won't run again, because we get
this error:
Can't create PID PostMasterPOP3, because it's already running
If there is any patch we can apply or other way to fix the problem it
would be much appreciated, because at the moment the only solution is
to go into the mailbox feeding OTRS and manually delete the offending
emails, which is a huge headache.
Cheers,
-Brendan
-
$ ./PostMasterPOP3.pl -f 1 -d 2
Notice: PostMasterPOP3.pl is already running but is starting again!
Message 1/80 ([EMAIL PROTECTED])
Sub part(1/1)!
->GotArticle::Atm: 'file-1' 'text/html; charset="iso-2022-jp"'
New Ticket created!
TicketNumber: 200604251211
TicketID: 15607
Priority: 3 normal
State: new
CustomerID: [EMAIL PROTECTED]
CustomerUser: [EMAIL PROTECTED]
Wide character in syswrite at /usr/lib/perl5/5.8.8/Net/Cmd.pm line 436.
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