Good evening ,everyone!
    I have a new problem.
    When I configured queue-group-role,I found that agent can move the ticket 
into any queue ,but they can not see all of the queues from dropdown "to queue" 
in "new phone ticket".
    I check the role-group,agent have RO and MOVE INTO right .I am puzzled,can 
not see but can move into .....why?
 
    My otrs itsm version is 3.3.7
    
 
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