Re: [otrs] Queue names do not appear in the 'From Queue' New Email/Phone ticket, instead shows '<>'
Den 01/01/2014 kl. 21.07 skrev Leah Kelly : > Here’s my problem: > When creating a new email or phone ticket, the 'From Queue' drop-down is > filled with a list of “<>”s. Each “<>" corresponds to a specific queue - > whereupon after selecting any given “<>", you can then select an agent in the > ‘Owner’ drop-down who is a member of that queue. The only way to find your > queue is to select a “<>” and then see if your name is in the ‘Owner’ > drop-down - thiis is currently the only way we can create a new email/phone > ticket. The agents have to search through the “<> each time until they find > their name in the Owner drop-down. An easy way to find out whether you changed something or have run into a bug is to rename the Kernel/Config/Files/ZZZAuto.pm to something like ZZZAuto.pm.bak. This file contains all of your changes and if renamed, OTRS will effectively reset to default settings. You don’t have to restart anything after the rename, just check out of the error is still there. If the error is still present, something is wrong with your installation. If it goes away, you changed something. If you changed something then create a new ZZZAuto.pm and start copying blocks from your backup copy. After each addition, check to see if the error emerges. When it does, you have found the culprit. -- Lars - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Queue names do not appear in the 'From Queue' New Email/Phone ticket, instead shows '<>'
Yes, the browser is javascript-enabled, thanks. I also tried to reload all the javascript in FrontEnd::Agent::ModuleRegistration and for Admin even. I still only see the list of <>. Anything else I can try? Thank you so much! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Queue names do not appear in the 'From Queue' New Email/Phone ticket, instead shows '<>'
I believe you have to start by going into FrontEnd::Admin::ModuleRegistration or FrontEnd::Agent::ModuleRegistration and reload all of you js That sounds like you are having javascript issues. Did you validate the web browser you are using is supported and do you have js enabled? Regards 2014/1/1 Leah Kelly > Hello, > > I am the admin for a relatively new OTRS 3.3.1 install, and have ran into > an odd problem which I have not been able to remedy or find a solution for > online. It could have been that I changed something, though I cannot find > what it would have been. > > Here’s my problem: > When creating a new email or phone ticket, the 'From Queue' drop-down is > filled with a list of “<>”s. Each “<>" corresponds to a specific queue - > whereupon after selecting any given “<>", you can then select an agent in > the ‘Owner’ drop-down who is a member of that queue. The only way to find > your queue is to select a “<>” and then see if your name is in the ‘Owner’ > drop-down - thiis is currently the only way we can create a new email/phone > ticket. The agents have to search through the “<> each time until they find > their name in the Owner drop-down. > > I can’t figure any way out to get my queues listed in this drop-down. I > have searched and searched through the SysConfig files, but to no avail. > > Can anybody help? Subsequently, I would love to find a way for the ‘From > Queue’ and the ‘Owner’ drop-downs default to whatever agent is signed in, > just to save them these two steps. > > Thank you to anybody who can help in any way. > > Leah Kelly > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Queue names do not appear in the 'From Queue' New Email/Phone ticket, instead shows '<>'
I am not sure I understand. I know about access lists, but you are telling me just to create an new email ticket or phone ticket, you have to write a script? I would think this would just be standard in the installation - every agent should be able to create an email and see their name in the drop down. I’m not sure how to do this, can you help me get started, or supply more information please? Thank you, Leah - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Queue names do not appear in the 'From Queue' New Email/Phone ticket, instead shows '<>'
Hi All, I have read your issue regarding to mentioned below, So you need to create an "Access List" to categorize each queue which belong to and has its Agent. Yousef Hamad -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Leah Kelly Sent: Wednesday, January 1, 2014 10:08 PM To: otrs@otrs.org Subject: [otrs] Queue names do not appear in the 'From Queue' New Email/Phone ticket, instead shows '<>' Hello, I am the admin for a relatively new OTRS 3.3.1 install, and have ran into an odd problem which I have not been able to remedy or find a solution for online. It could have been that I changed something, though I cannot find what it would have been. Here's my problem: When creating a new email or phone ticket, the 'From Queue' drop-down is filled with a list of "<>"s. Each "<>" corresponds to a specific queue - whereupon after selecting any given "<>", you can then select an agent in the 'Owner' drop-down who is a member of that queue. The only way to find your queue is to select a "<>" and then see if your name is in the 'Owner' drop-down - thiis is currently the only way we can create a new email/phone ticket. The agents have to search through the "<> each time until they find their name in the Owner drop-down. I can't figure any way out to get my queues listed in this drop-down. I have searched and searched through the SysConfig files, but to no avail. Can anybody help? Subsequently, I would love to find a way for the 'From Queue' and the 'Owner' drop-downs default to whatever agent is signed in, just to save them these two steps. Thank you to anybody who can help in any way. Leah Kelly - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Queue names do not appear in the 'From Queue' New Email/Phone ticket, instead shows '<>'
Hello, I am the admin for a relatively new OTRS 3.3.1 install, and have ran into an odd problem which I have not been able to remedy or find a solution for online. It could have been that I changed something, though I cannot find what it would have been. Here’s my problem: When creating a new email or phone ticket, the 'From Queue' drop-down is filled with a list of “<>”s. Each “<>" corresponds to a specific queue - whereupon after selecting any given “<>", you can then select an agent in the ‘Owner’ drop-down who is a member of that queue. The only way to find your queue is to select a “<>” and then see if your name is in the ‘Owner’ drop-down - thiis is currently the only way we can create a new email/phone ticket. The agents have to search through the “<> each time until they find their name in the Owner drop-down. I can’t figure any way out to get my queues listed in this drop-down. I have searched and searched through the SysConfig files, but to no avail. Can anybody help? Subsequently, I would love to find a way for the ‘From Queue’ and the ‘Owner’ drop-downs default to whatever agent is signed in, just to save them these two steps. Thank you to anybody who can help in any way. Leah Kelly - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Queue names do not appear in the 'From Queue' New Email/Phone ticket, instead shows '<>'
Hello, I am the admin for a relatively new OTRS 3.3.1 install, and have ran into an odd problem which I have not been able to remedy or find a solution for online. It could have been that I changed something, though I cannot find what it would have been. Here’s my problem: When creating a new email or phone ticket, the 'From Queue' drop-down is filled with a list of “<>”s. Each “<>" corresponds to a specific queue - whereupon after selecting any given “<>", you can then select an agent in the ‘Owner’ drop-down who is a member of that queue. The only way to find your queue is to select a “<>” and then see if your name is in the ‘Owner’ drop-down - thiis is currently the only way we can create a new email/phone ticket. I can’t figure any way out to get my queues listed in this drop-down. How do I do this? I have searched and searched through the SysConfig files, but to no avail. Can anybody help? Subsequently, I would love to find a way for the ‘From Queue’ and the ‘Owner’ drop-downs default to whatever agent is signed in, just to save them these two steps. Thank you to anybody who can help in any way. Leah Kelly - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
