Failure to resolve an address indicates that either the domain name does
not exist or a DNS configuration issue. Error messages in original
message support this...
Have you checked the server mail logs, attempted to resolve the
addresses (i.e with PING), and checked the DNS entries on an alternative
DNS server. Fetchmail collects and passes mail to the MDA which then
processes the mail, the MDA logs may contain more information.
If the domain name does not resolve, but a record exists in the DNS it
is usually a DNS server issue, if no record exists for a domain but the
domain name is registered it is a DNS registration issue, otherwise this
is a perfectly normal response if you have configured your MDA not to
accept mail from unresolvable domains. BTW unresolvable sender address
domains are good indicators for spam or possibly SMTP hacking attempts.
This is NOT an OTRS problem but a more fundamental mail server and DNS
configuration issue.
On Thu, 2005-09-15 at 13:13 +0200, Florent PREVOST wrote:
Hi all,
Thx to Duarte for his help but it is not a DNS problem.
These error messages only appear for these emails.
Dozen and dozen of others are ok.
The problem is also the fact that that seems to be a message from fetchmail.
I use fetchmail only to get emails from another server to give them to OTRS.
Anyone has another idea ?
Thx
Florent
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Envoye : jeudi 15 septembre 2005 07:48
A : otrs@otrs.org
Objet : otrs Digest, Vol 26, Issue 19
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Today's Topics:
1. RE: smtp error (Duarte Cordeiro)
2. Sub-Queue in OTRS 1.3.2 (Jason Joines)
3. RE: Sub-Queue in OTRS 1.3.2 (West, Bradley G.)
4. Re: Sub-Queue in OTRS 1.3.2 (Jason Joines)
5. remove a queue, remove an e-mail address?
(Pim Rupert (Lemonbit Internet))
6. Bulk-Action no longer works with popup disabled. (John
Hennessy)
7. Re: Bulk-Action no longer works with popup disabled.
(John Hennessy)
--
Message: 1
Date: Wed, 14 Sep 2005 16:37:20 +0100
From: Duarte Cordeiro [EMAIL PROTECTED]
Subject: RE: [otrs] smtp error
To: User questions and discussions about OTRS.org otrs@otrs.org
Message-ID: [EMAIL PROTECTED]
Content-Type: text/plain; charset=utf-8
Hi,
You seem to have a problem with the dns server youb
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