Dear Gabriele.
What I want to do is this
I have OTRS installed.I have different queues set up however when I close
the ticket It is locked and if I unlock it it goes to open state
Can I eliminate the lock option in OTRS completely?
Secondly what I require is That when I close the ticket a response is sent
to customer telling him that his ticket is closed but with that response I
can also add the reason and details as to why I am closing the ticket
Can this be done ?
Mujtaba Karim
Customer Support Manager
PixSense Inc.
172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan
C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: [EMAIL PROTECTED]
www.pixsense.com
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Sent: Wednesday, October 24, 2007 1:21 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 51, Issue 44
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Today's Topics:
1. Installed, but can't create a user (Tuc at T-B-O-H.NET)
2. RE: iis otrs? (G?bor Rell beltex)
3. error creating ticket from POP3 account (Peter Hoogkamer)
4. An issue (Mujtaba Karim)
5. Re: An issue (Gabriele D'Andrea)
6. one more thing (Mujtaba Karim)
--
Message: 1
Date: Tue, 23 Oct 2007 15:02:32 -0400 (EDT)
From: Tuc at T-B-O-H.NET [EMAIL PROTECTED]
Subject: [otrs] Installed, but can't create a user
To: otrs@otrs.org
Message-ID:
[EMAIL PROTECTED]
Content-Type: text/plain; charset=us-ascii
Hi,
I previously put a ticket in, but it seems to have stalled...
(http://bugs.otrs.org/show_bug.cgi?id=2411)
On a fairly fresh install, I can't add a user. Instead of
bringing me to what I think should be the user input screen here :
http://otrs.org/images/screen-2.0/user.png
It gives me :
Message: Need UserID!
Traceback (1944):
Module: Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7) Line:
49
Module: Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383
Module: Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
Module: /opt/otrs/bin//otrs/index.pl (v1.81) Line: 47
The ticket has more info and some debug output...
Thanks, Tuc
--
Message: 2
Date: Wed, 24 Oct 2007 09:35:57 +0200
From: G?bor Rell beltex [EMAIL PROTECTED]
Subject: RE: [otrs] iis otrs?
To: User questions and discussions about OTRS.org otrs@otrs.org
Message-ID:
[EMAIL PROTECTED]
Content-Type: text/plain; charset=utf-8
Hi!
I'm running iis 6.0. I gave the permissions to the user at the specified
folders.
And did you found anything? :)
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Monday, October 22, 2007 7:50 AM
To: otrs@otrs.org
Subject: [otrs] iis otrs?
Hi GC!bor,
do you have checked the permissions of iusr_machinename ?
I had long time Troube with this error and the same symptoms like you.
Wich version of IIS you are using?
Henning
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Message: 3
Date: Wed, 24 Oct 2007 09:41:09 +0200
From: Peter Hoogkamer [EMAIL PROTECTED]
Subject: [otrs] error creating ticket from POP3 account
To: User questions and discussions about OTRS.org otrs@otrs.org
Message-ID:
[EMAIL PROTECTED]
Content-Type: text/plain; charset=ISO-8859-1
Hello everybody,
Since a few days I am not able to create a ticket from email picked up
by the POP3 account. When I execute POP3Master.pl it says that it
cannot handle a ticket priority of NULL and cannot create the entry in
the database.
I think the solution will be to set a default priority of 3 for
tickets that are created from mail. But I cannot seem to find where to
configure this.
I am using OTRS::ITSM 2.2.2 on Apache and Server 2003.
Thanks,
Peter
--
Message: 4
Date: Wed, 24 Oct 2007 13:03:18 +0500
