Re: [otrs] Re: How to set debug??
Steve Hill schrieb:
Alexander Scholler wrote:
Steve Hill schrieb:
I'm getting the following complaint in my OTRS log, SMTP
authentication failed! Enable debug for more info! but I haven't a
clue how to set debug!
You need to insert
$Self-{'Debug'} = 1;
in your ~/Kernel/Config.pm.
I am assuming (oops, I ought to know better!) that in your example
~=/etc/otrs/, let me know if that is untrue.
You have to know to right place for your Config.pm that is in use.
I did the manual source-installation, created a user OTRS with
~=/opt/otrs, all OTRS-stuff is installed within the home directory, so I
use /opt/otrs/Kernel/Config.pm.
I don't know the file-positions used through the OTRS-RPM-installation.
I did this and had some problems not getting further debug-information
logged, but some day I got it run. Unfortunately, I can't reconstruct
the reason for the prior failure.
I hope it works right from the start on your installation,
Unfortunately, I am not getting any information that I wasn't earlier.
However, I placed it in /etc/otrs/Kernel/Config.pm, AND I placed it within:
...
sub Load {
my $Self = shift;
# #
# #
# #
# Start of your own config options!!! #
# #
# #
# #
$Self-{'Debug'} = 1;
# SendmailModule;
#$Self-{SendmailModule} = 'Kernel::System::Email::Sendmail';
#$Self-{SendmailModule::CMD} = '/usr/sbin/sendmail -t -i -f';
$Self-{'SendmailModule'} = 'Kernel::System::Email::SMTP'; ...
I figured that I would need to place it there, since $Self is only
defined there. Unfortunately, I am a pretty good old (pre-OOP) PERL,
but most of the new stuff is a bit of a black art.
That looks like being the right place within the config-file.
Don't forget to restart your webserver if you use mod_perl.
Anyone see something that I don't??
Steve
Bye, Alex
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Re: [otrs] Re: How to set debug??
Alexander Scholler wrote: You have to know to right place for your Config.pm that is in use. I did the manual source-installation, created a user OTRS with ~=/ opt/otrs, all OTRS-stuff is installed within the home directory, so I use /opt/otrs/Kernel/Config.pm. I don't know the file-positions used through the OTRS-RPM- installation. The rpm installs in /opt/otrs as well. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Re: How to set debug??
Nils Breunese (Lemonbit Internet) wrote: Alexander Scholler wrote: You have to know to right place for your Config.pm that is in use. I did the manual source-installation, created a user OTRS with ~=/opt/otrs, all OTRS-stuff is installed within the home directory, so I use /opt/otrs/Kernel/Config.pm. I don't know the file-positions used through the OTRS-RPM-installation. The rpm installs in /opt/otrs as well. Just for public consumption, the 2.0.4 Debian bundle loads at /usr/share/otrs. Regardless, I have been making my changes in /etc/otrs/Kernel/Config.pm because my /usr/share/otrs/Kernel/Config.pm is a link to /etc/otrs/Kernel/Config.pm. Is this incorrect? Which one is referred to within OTRS?? Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Re: How to set debug??
Alexander Scholler wrote:
Steve Hill schrieb:
I'm getting the following complaint in my OTRS log, SMTP
authentication failed! Enable debug for more info! but I haven't a
clue how to set debug!
You need to insert
$Self-{'Debug'} = 1;
in your ~/Kernel/Config.pm.
I am assuming (oops, I ought to know better!) that in your example
~=/etc/otrs/, let me know if that is untrue.
I did this and had some problems not getting further debug-information
logged, but some day I got it run. Unfortunately, I can't reconstruct
the reason for the prior failure.
I hope it works right from the start on your installation,
Unfortunately, I am not getting any information that I wasn't earlier.
However, I placed it in /etc/otrs/Kernel/Config.pm, AND I placed it within:
...
sub Load {
my $Self = shift;
# #
# #
# #
# Start of your own config options!!! #
# #
# #
# #
$Self-{'Debug'} = 1;
# SendmailModule;
#$Self-{SendmailModule} = 'Kernel::System::Email::Sendmail';
#$Self-{SendmailModule::CMD} = '/usr/sbin/sendmail -t -i -f';
$Self-{'SendmailModule'} = 'Kernel::System::Email::SMTP'; ...
I figured that I would need to place it there, since $Self is only
defined there. Unfortunately, I am a pretty good old (pre-OOP) PERL,
but most of the new stuff is a bit of a black art.
Anyone see something that I don't??
Steve
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