Hi Martin,
i already configured a valid POP3 account but the problem persist, i removed and installed OTRS many times, all services is running. It has another thing to do?
with regards,
Bruce[EMAIL PROTECTED] wrote:
Send otrs mailing list submissions to[EMAIL PROTECTED]To subscribe or unsubscribe via the World Wide Web, visithttp://lists.otrs.org/cgi-bin/listinfo/otrsor, via email, send a message with subject or body 'help' to[EMAIL PROTECTED]You can reach the person managing the list at[EMAIL PROTECTED]When replying, please edit your Subject line so it is more specificthan "Re: Contents of otrs digest..."Today's Topics:1. Re: Problems with open ticket?s on win32 (Martin Edenhofer)2. Re: Help Needed (Martin Edenhofer)3. Small bug on queue naming (Martin Edenhofer)4. Problems with mod_perl 1.99_14 (Wiktor Wodecki)5. Still the annoying "followup creates new ticket" (Duarte Cordeiro)--Message: 1Date: Fri, 13 Aug 2004
10:42:09 +0200From: Martin Edenhofer <[EMAIL PROTECTED]>Subject: Re: [otrs] Problems with open ticket?s on win32To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>Message-ID: <[EMAIL PROTECTED]>Content-Type: text/plain; charset=us-asciiHi Bruce,On Thu, Aug 12, 2004 at 01:15:36PM -0300, Bruce E. Souza wrote:> I installed and configured OTRS on Windows 2000 and when I send an e-mail to a specific e-mail address (i.e.:[EMAIL PROTECTED]), OTRS not open a ticket neither responds to the sender with the ticket number. It just works when I open a ticket by web browser (i.e.: http://myhost/otrs/customer.pl )> > I do need configure something more on MySQL or Mercury Mail? > > Would you please help me about this?Just use the POP3 Interface:http://doc.otrs.org/1.2/en/html/receiving-email.html#RECEIVING-EMAIL-POP3> BruceMartin
Edenhofer--((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburghttp://www.otrs.de/ :: Manage your communication! --Message: 2Date: Fri, 13 Aug 2004 10:43:59 +0200From: Martin Edenhofer <[EMAIL PROTECTED]>Subject: [otrs] Re: Help NeededTo: Ramesh Kumar <[EMAIL PROTECTED]>Cc: [EMAIL PROTECTED]Message-ID: <[EMAIL PROTECTED]>Content-Type: text/plain; charset=us-asciiHi Ramesh,On Thu, Aug 12, 2004 at 03:10:09PM -, Ramesh Kumar wrote:> I am just making fun and dig in the OTRS. > > I just need some of alterations in the AgentComposer or a email compose for the Agent. > > For Example, I want to Remove To, Cc, Bcc, Owner and options. Options in the email compose for the Agent. > > Please help me. I'm not sure what you really want, but just try to edit the template for remove
this:$OTRS_HOME/Kernel/Output/HTML/Standard/AgentEmailNew.dtl> Thanks and Regards,> Ramesh Kumar Martin Edenhofer--((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburghttp://www.otrs.de/ :: Manage your communication! --Message: 3Date: Fri, 13 Aug 2004 10:55:08 +0200From: Martin Edenhofer <[EMAIL PROTECTED]>Subject: [otrs] Small bug on queue namingTo: Duarte Cordeiro <[EMAIL PROTECTED]>Message-ID: <[EMAIL PROTECTED]>Content-Type: text/plain; charset=us-asciiHi Duarte,On Thu, Aug 12, 2004 at 05:22:15PM +0100, Duarte Cordeiro wrote:> Using 1.2.2 on Linux. > We've tried to create some subqueues, and apparently some didn't show up. We narrowed the problem to the main's queue name: if it contains a plus sign (+) it doesn't displays any subqueue in agent view.> Example: Queu
e name:
A+B, subqueue A and subqueue B. The subqueues A and B don't show up anywhere. Renaming A+B to AB solves the problem.Thanks for the info. It's fixed in upcoming OTRS 1.3.> DuarteMartin Edenhofer--((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburghttp://www.otrs.de/ :: Manage your communication! --Message: 4Date: Fri, 13 Aug 2004 11:05:17 +0200From: Wiktor Wodecki <[EMAIL PROTECTED]>Subject: [otrs] Problems with mod_perl 1.99_14To: [EMAIL PROTECTED]Message-ID: <[EMAIL PROTECTED]>Content-Type: text/plain; charset="us-ascii"Hello List,I just wanted to inform you that mod_perl 1.99_13 and _14 give weird errors on apache 2.0.50. Use md_perl 1.99_12 for now. The errors you'll receive might look like:ModPerl::Util::exit: exit was called at /data/opt0/otrs/Kernel/cpan-lib/CGI/Carp.pm lin
e
486ModPerl::Util::exit: exit was called at /data/opt0/otrs/Kernel/cpan-lib/CGI/Carp.pm line 486ModPerl::Util::exit: exit was called at /data/opt0/otrs/Kernel/cpan-lib/CGI/Carp.pm line 486ModPerl::Util::exit: exit was called at /data/opt0/otrs/Kernel/cpan-lib/CGI/Carp.pm line 486ModPerl::Util::exit: exit was calledat /data/opt0/otrs/Kernel/cpan-lib/CGI/Carp.pm line 486ModPerl::Util::exit: exit was called at /data/opt0/otrs/Kernel/cpan-lib/CGI/Carp.pm line 486ModPerl::Util::exit: exit was called at /data/opt0/otrs/Kernel/cpan-lib/CGI/Carp.pm line 486ModPerl::Util::exit: exit was called at /data/opt0/otrs/Kernel/cpan-lib/CGI/Carp.pm line 486maybe this wo
