Re: [otrs] Re: otrs Digest, Vol 18, Issue 40

2005-01-31 Thread Alex 
Hello Ronny,

Monday, January 31, 2005, 3:47:46 PM, you wrote:

> Have you tried under user in admin area for each agent.For
> example try to select agent and click change there you can disable
> notifications for each agent then submit.Remember I said try  ;-)

  The agent don't have any notificatios. I set only 'Send me a
  notification if there is a new ticket in "My Queues"'.

  When new email arrived and processed I see the following lins in log
  file:

@400041fe2b8d394d70f4 info msg 424: bytes 854 from <[EMAIL PROTECTED]> qp 
92796 uid 88
@400041fe2b8d397a6c94 starting delivery 8919: msg 424 to local [EMAIL 
PROTECTED]
@400041fe2b8d3985940c status: local 2/10 remote 0/255
@400041fe2b8d3985af64 starting delivery 8920: msg 424 to remote [EMAIL 
PROTECTED]

  And even more. If agent replyed to a ticket he'd received follow up
  message from him to customer in addition.

-- 
Best regards,
 Alex

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[otrs] Re: otrs Digest, Vol 18, Issue 40

2005-01-31 Thread Ronny 






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Today's Topics:

   1. Re: My Queues (Alex)
   2. Re: My Queues (Sorin BRABETE)
   3. Re: My Queues (Alex)
   4. Re: My Queues (Sorin BRABETE)
   5. New icoming email ticket - edit user? (Martin Hochreiter)


--

Message: 1
Date: Sun, 30 Jan 2005 20:08:40 +0300
From: Alex <[EMAIL PROTECTED]>
Subject: Re: [otrs] My Queues
To: otrs@otrs.org
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain; charset=us-ascii

Hello all,

Saturday, January 29, 2005, 7:44:03 PM, you wrote:

  
  

Could someone explain what My Queues is? How to get tickets there?
  

The My Queues feature is something like your favourite queues. It enables quick
access to all tickets of interest to you without navigating to their respective
queue.

  
  
  
  
As an agent, you define your favourite queues in the Preferences area. There is
a list of queues and you can select multiple queues from that list by
ctrl-clicking on them.

  
  
  
  
After you define your favourite queues, all tickets in those queues will show up
in "My Queues".

  
  
  Thanks for detailed info. Configured it. Now I have another problem.
  I set notify user about new emails/tickets and notification send
  twice. One to user and second to otrs user. Is it possible disable
  sending notification to otrs? Thanks.

Have you tried under user in admin area for each agent.For example try
to select agent and click change there you can disable notifications
for each agent then submit.Remember I said try  ;-)  


  

  



-- 
***
  / ''We can't become what we need to be by remaining what we are''\
  \ ,,   ,,/
***



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