Hi Robyn, you can configure for each Ticket Action screen if and what free text fields you want to see/to use.
Just go to "Admin" -> SysConfig -> Group: Ticket -> Sub Group: Frontend::Agent::Ticket::ViewPhoneNew -> TicketFreeText and define what free text fields you want to use. 0 = not used 1 = used 2 = used and required PS: See in Sub Group: Frontend::Agent::Ticket::View* for other screen settings. -Martin On 28.01.2010, at 20:00, Robyn Warrington wrote: > I need to clearify. The Free text field doesn't show up on the New > Ticket form not a new ticket. But I can see the free text fields 1 and 2 > just not 3. I'm wondering, if you look at the steps I've given if I > missed a step to make free text key 3 show up on new ticket form? > Thanks for your assistance! > > Robyn Warrington --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
