I'm trying to enable this feature, but with no luck.
I've changed this setting to YES in SysConfig::Core::Ticket
CustomerNotifyJustToRealCustomer:
Send customer notifications just to mapped customer. Normally if no customer is
mapped, the latest customer sender gets the notification. No Sì
(Default: No)
But nothing happens, the system keeps sending emails to every address it
receives messages from.
Is this a bug? (I've given a quick look to bugzilla but couldn't find nothing
related)
--
Gabriele D'Andrea
Tel. +39 085 9431161 . Fax +39 085 9431162 . [EMAIL PROTECTED]
. . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . .
ECOH MEDIA S.r.l.
Via Milano 32, 21019 Somma Lombardo (VA) . Via F. Fellini 2, 65010 Spoltore
(PE) . Italy . www.ecohmedia.com
. . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . .
Le informazioni contenute in questo messaggio di posta elettronica sono
riservate e confidenziali e ne è vietata la diffusione in qualunque modo
eseguita. Qualora Lei non fosse la persona a cui il presente messaggio è
destinato, La invitiamo ad eliminarlo e a non leggerlo, dandocene
gentilmente comunicazione.
The information contained in this e-mail and any attachments are confidential
and may also privileged. If you are not the named recipient, please
notify the sender immediately and do not disclose
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/