Well , I found some variables that could be useful :
*Session: 103882a27cd3c58fc1029c3e4088ab94d0*
[ LastNavBarName = Ticket ]
[ LastScreenOverview = Action=AgentTicketQueueQueueID=32 ] , I think
this is the Queue the user was last busy with
[ LastScreenView = Action=AgentTicketZoomTicketID=312013 ] , and this
the ticket he was busy with
[UserFirstname = Karabo ]
[ UserID = 57 ]
Now just to get that info into a more user readable format ;)
Peter van Beugen wrote:
I also would love a Real Time Monitor function.
I searched and looked in de OTRS tables, but could not find usefull,
readable info. Anyone??
Regards,
Peter van Beugen
-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Danie
Verzonden: woensdag 30 augustus 2006 10:41
Aan: Otrs
Onderwerp: [otrs] Session Management as Real Time Monitor?
Hi ,
Is it possible to use the Session Management functionality in the Admin
section , to for instance get real time stats on what agents are
currently doing?
I think this would be a great feature for Managers etc , has anyone
looked into a more GUI driven Session Manager or Real Time Monitor?
TIA
Danie
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