Re: [otrs] Stuck in Time Accounting
I have this problem too. Your suggestions below bring back the menu bar temporarily but clicking of for example the Tickets menu returns me back to the Time Accounting screen. This is obviously a huge bug. I can't even get into the admin section to uninstall the module. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Timothy J. Deerinck Sent: 12 January 2010 05:49 To: User questions and discussions about OTRS. Subject: Re: [otrs] Stuck in Time Accounting To fix this from that page you are stuck on, do this: 1. Hit the delete link at the bottom right of the Edit time record page. 2. At the confirm delete page, simply click the Setting link in the tool bar menu at the top. 3. Change the begin period and the end period dates to something other than current (example: 1-1-2011 to 12-31-2011). 4. Click Submit. This will let you get your main screens back. I too am experimenting with Time Accounting and about locked myself out of the system completely until I did this! ~Tim From: Morten Bøhmer [mailto:mor...@adcopartner.no] Sent: Monday, January 11, 2010 5:05 AM To: 'User questions and discussions about OTRS.' Subject: [otrs] Stuck in Time Accounting Hi all I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen. Appreciate any help on this matter. Brg morten Inbound email scanned by Mimecast. Media Square plc or any of its subsidiary companies may not be held responsible for the content of this email as it may reflect the personal view of the sender and not that of the company. Should you receive this email in error, please notify the sender immediately and do not disclose, copy or distribute it. While Media Square plc scans all outbound emails for viruses, it cannot be held responsible for any infected files that you may receive. Media Square plc advises all recipients to virus scan any file attachments. Media Square Plc | Registered in England No.: 4006884 | Registered Office: 6 York Street, London, W1U 6PL - This email message has been scanned and delivered safely by Mimecast. -inline: 110011210010700401.gif- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Stuck in Time Accounting
doesn't this thread solved the problems ? for me yes http://www.mail-archive.com/otrs@otrs.org/msg23689.html MV On Tue, Jan 12, 2010 at 11:01 AM, Gordon O'Brien gordon.obr...@mediasquare.co.uk wrote: I have this problem too. Your suggestions below bring back the menu bar temporarily but clicking of for example the Tickets menu returns me back to the Time Accounting screen. This is obviously a huge bug. I can’t even get into the admin section to uninstall the module. *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *Timothy J. Deerinck *Sent:* 12 January 2010 05:49 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Stuck in Time Accounting To fix this from that page you are stuck on, do this: 1. Hit the delete link at the bottom right of the “Edit time record” page. 2. At the confirm delete page, simply click the “Setting” link in the tool bar menu at the top. 3. Change the begin period and the end period dates to something other than current (example: 1-1-2011 to 12-31-2011). 4. Click Submit. This will let you get your main screens back. I too am experimenting with Time Accounting and about locked myself out of the system completely until I did this! ~Tim *From:* Morten Bøhmer [mailto:mor...@adcopartner.no] *Sent:* Monday, January 11, 2010 5:05 AM *To:* 'User questions and discussions about OTRS.' *Subject:* [otrs] Stuck in Time Accounting Hi all I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen. Appreciate any help on this matter. Brg morten -- Inbound email scanned by Mimecast. -- [image: Media Square plc] http://www.mediasquare.co.uk Media Square plc or any of its subsidiary companies may not be held responsible for the content of this email as it may reflect the personal view of the sender and not that of the company. Should you receive this email in error, please notify the sender immediately and do not disclose, copy or distribute it. While Media Square plc scans all outbound emails for viruses, it cannot be held responsible for any infected files that you may receive. Media Square plc advises all recipients to virus scan any file attachments. Media Square Plc | Registered in England No.: 4006884 | Registered Office: 6 York Street, London, W1U 6PL -- This email message has been scanned and delivered safely by Mimecasthttp://www.mimecast.co.uk . -- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ 110011210010700401.gif- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Stuck in Time Accounting
Doh! That makes sense! Thanks Marco From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco Vannini Sent: 12 January 2010 10:05 To: User questions and discussions about OTRS. Subject: Re: [otrs] Stuck in Time Accounting doesn't this thread solved the problems ? for me yes http://www.mail-archive.com/otrs@otrs.org/msg23689.html MV On Tue, Jan 12, 2010 at 11:01 AM, Gordon O'Brien gordon.obr...@mediasquare.co.uk wrote: I have this problem too. Your suggestions below bring back the menu bar temporarily but clicking of for example the Tickets menu returns me back to the Time Accounting screen. This is obviously a huge bug. I can't even get into the admin section to uninstall the module. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Timothy J. Deerinck Sent: 12 January 2010 05:49 To: User questions and discussions about OTRS. Subject: Re: [otrs] Stuck in Time Accounting To fix this from that page you are stuck on, do this: 1. Hit the delete link at the bottom right of the Edit time record page. 2. At the confirm delete page, simply click the Setting link in the tool bar menu at the top. 3. Change the begin period and the end period dates to something other than current (example: 1-1-2011 to 12-31-2011). 4. Click Submit. This will let you get your main screens back. I too am experimenting with Time Accounting and about locked myself out of the system completely until I did this! ~Tim From: Morten Bøhmer [mailto:mor...@adcopartner.no] Sent: Monday, January 11, 2010 5:05 AM To: 'User questions and discussions about OTRS.' Subject: [otrs] Stuck in Time Accounting Hi all I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen. Appreciate any help on this matter. Brg morten Inbound email scanned by Mimecast. http://www.mediasquare.co.uk Media Square plc or any of its subsidiary companies may not be held responsible for the content of this email as it may reflect the personal view of the sender and not that of the company. Should you receive this email in error, please notify the sender immediately and do not disclose, copy or distribute it. While Media Square plc scans all outbound emails for viruses, it cannot be held responsible for any infected files that you may receive. Media Square plc advises all recipients to virus scan any file attachments. Media Square Plc | Registered in England No.: 4006884 | Registered Office: 6 York Street, London, W1U 6PL This email message has been scanned and delivered safely by Mimecast http://www.mimecast.co.uk . - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ Inbound email scanned by Mimecast. Media Square plc or any of its subsidiary companies may not be held responsible for the content of this email as it may reflect the personal view of the sender and not that of the company. Should you receive this email in error, please notify the sender immediately and do not disclose, copy or distribute it. While Media Square plc scans all outbound emails for viruses, it cannot be held responsible for any infected files that you may receive. Media Square plc advises all recipients to virus scan any file attachments. Media Square Plc | Registered in England No.: 4006884 | Registered Office: 6 York Street, London, W1U 6PL - This email message has been scanned and delivered safely by Mimecast. -image001.gifinline: 110011210324704901.gif- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Stuck in Time Accounting
Gordon, It will work to correct the problem. Look at step 2 carefully. Do not click on ANYTHING but the Setting link on the right side of the tool bar. ~Tim From: Gordon O'Brien [mailto:gordon.obr...@mediasquare.co.uk] Sent: Tuesday, January 12, 2010 2:01 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Stuck in Time Accounting I have this problem too. Your suggestions below bring back the menu bar temporarily but clicking of for example the Tickets menu returns me back to the Time Accounting screen. This is obviously a huge bug. I can't even get into the admin section to uninstall the module. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Timothy J. Deerinck Sent: 12 January 2010 05:49 To: User questions and discussions about OTRS. Subject: Re: [otrs] Stuck in Time Accounting To fix this from that page you are stuck on, do this: 1. Hit the delete link at the bottom right of the Edit time record page. 2. At the confirm delete page, simply click the Setting link in the tool bar menu at the top. 3. Change the begin period and the end period dates to something other than current (example: 1-1-2011 to 12-31-2011). 4. Click Submit. This will let you get your main screens back. I too am experimenting with Time Accounting and about locked myself out of the system completely until I did this! ~Tim From: Morten Bøhmer [mailto:mor...@adcopartner.no] Sent: Monday, January 11, 2010 5:05 AM To: 'User questions and discussions about OTRS.' Subject: [otrs] Stuck in Time Accounting Hi all I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen. Appreciate any help on this matter. Brg morten Inbound email scanned by Mimecast. [cid:image001.gif@01CA9384.1C6BE680]http://www.mediasquare.co.uk Media Square plc or any of its subsidiary companies may not be held responsible for the content of this email as it may reflect the personal view of the sender and not that of the company. Should you receive this email in error, please notify the sender immediately and do not disclose, copy or distribute it. While Media Square plc scans all outbound emails for viruses, it cannot be held responsible for any infected files that you may receive. Media Square plc advises all recipients to virus scan any file attachments. Media Square Plc | Registered in England No.: 4006884 | Registered Office: 6 York Street, London, W1U 6PL This email message has been scanned and delivered safely by Mimecasthttp://www.mimecast.co.uk. inline: image001.gif- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Stuck in Time Accounting
Marco, Yes it does solve the problem, but if you look at that solution, it says he was the lonely admin. If a user does not have another admin account, the method I described will at least let them remove the time accounting loop to fix things! ~Tim From: Marco Vannini [mailto:marco.vann...@gmail.com] Sent: Tuesday, January 12, 2010 2:05 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Stuck in Time Accounting doesn't this thread solved the problems ? for me yes http://www.mail-archive.com/otrs@otrs.org/msg23689.html MV On Tue, Jan 12, 2010 at 11:01 AM, Gordon O'Brien gordon.obr...@mediasquare.co.ukmailto:gordon.obr...@mediasquare.co.uk wrote: I have this problem too. Your suggestions below bring back the menu bar temporarily but clicking of for example the Tickets menu returns me back to the Time Accounting screen. This is obviously a huge bug. I can't even get into the admin section to uninstall the module. From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] On Behalf Of Timothy J. Deerinck Sent: 12 January 2010 05:49 To: User questions and discussions about OTRS. Subject: Re: [otrs] Stuck in Time Accounting To fix this from that page you are stuck on, do this: 1. Hit the delete link at the bottom right of the Edit time record page. 2. At the confirm delete page, simply click the Setting link in the tool bar menu at the top. 3. Change the begin period and the end period dates to something other than current (example: 1-1-2011 to 12-31-2011). 4. Click Submit. This will let you get your main screens back. I too am experimenting with Time Accounting and about locked myself out of the system completely until I did this! ~Tim From: Morten Bøhmer [mailto:mor...@adcopartner.nomailto:mor...@adcopartner.no] Sent: Monday, January 11, 2010 5:05 AM To: 'User questions and discussions about OTRS.' Subject: [otrs] Stuck in Time Accounting Hi all I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen. Appreciate any help on this matter. Brg morten Inbound email scanned by Mimecast. [cid:image001.gif@01CA9384.9306E830]http://www.mediasquare.co.uk Media Square plc or any of its subsidiary companies may not be held responsible for the content of this email as it may reflect the personal view of the sender and not that of the company. Should you receive this email in error, please notify the sender immediately and do not disclose, copy or distribute it. While Media Square plc scans all outbound emails for viruses, it cannot be held responsible for any infected files that you may receive. Media Square plc advises all recipients to virus scan any file attachments. Media Square Plc | Registered in England No.: 4006884 | Registered Office: 6 York Street, London, W1U 6PL This email message has been scanned and delivered safely by Mimecasthttp://www.mimecast.co.uk. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ inline: image001.gif- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Stuck in Time Accounting
Hi all I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen. Appreciate any help on this matter. Brg morten - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Stuck in Time Accounting
You fall into the expiration date loop ... you have to insert all the past days before otrsta lets you use all the rest. There was a WA but I did not remember ... I'm searching. On Mon, Jan 11, 2010 at 2:05 PM, Morten Bøhmer mor...@adcopartner.nowrote: Hi all I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen. Appreciate any help on this matter. Brg morten - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Stuck in Time Accounting
Try to look at this: http://www.mail-archive.com/otrs@otrs.org/msg23689.html MV On Mon, Jan 11, 2010 at 2:05 PM, Morten Bøhmer mor...@adcopartner.nowrote: Hi all I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen. Appreciate any help on this matter. Brg morten - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Stuck in Time Accounting
To fix this from that page you are stuck on, do this: 1. Hit the delete link at the bottom right of the Edit time record page. 2. At the confirm delete page, simply click the Setting link in the tool bar menu at the top. 3. Change the begin period and the end period dates to something other than current (example: 1-1-2011 to 12-31-2011). 4. Click Submit. This will let you get your main screens back. I too am experimenting with Time Accounting and about locked myself out of the system completely until I did this! ~Tim From: Morten Bøhmer [mailto:mor...@adcopartner.no] Sent: Monday, January 11, 2010 5:05 AM To: 'User questions and discussions about OTRS.' Subject: [otrs] Stuck in Time Accounting Hi all I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen. Appreciate any help on this matter. Brg morten - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
