Re: [otrs] Use Calendar to create tickets in the future??
Hi Steven, Steven schrieb: Can I use the Calendar to create tickets in the future? I see this as a nice feature, because I can schedule PMs or Lease returns etc. with it. I think this would be cleaner than having a bunch of open tickets that should not be worked on for 6 months. You could generate a new state-type (within the DB) e.g. "longtime-pendings" and 2 new states (within webgui) e.g. "PM" and "Lease" of state-type "lingtime-pendings". This long-time-tickets can be set to one of these states. Tickets of these states are not shown within the queues (This can be configured - but you don't want to see these pending tickets. ), but can be found with searching them. You then have to configure the whole system in a way, that overtime tickets of a state-type "longtime-pendings" get an automatic state-change to e.g. "open". Thus, the ticket pops up again within the queue-view. I guess another option would be a separate database that stores and send email tickets when scheduled. No good idea in my opinion. Is this possible, or has anyone else used something to accomplish this? Bye, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Use Calendar to create tickets in the future??
Can I use the Calendar to create tickets in the future? I see this as a nice feature, because I can schedule PMs or Lease returns etc. with it. I think this would be cleaner than having a bunch of open tickets that should not be worked on for 6 months. I guess another option would be a separate database that stores and send email tickets when scheduled. Is this possible, or has anyone else used something to accomplish this? -- -- Steven http://www.glimasoutheast.org ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Use Calendar to create tickets in the future??
Hi Steven, On Tue, May 30, 2006 at 12:58:24PM -0400, Steven wrote: >Can I use the Calendar to create tickets in the future? No. >I see this as a nice feature, because I can schedule PMs or Lease returns etc. >with it. > >Is this possible, or has anyone else used something to accomplish this? No. But you can tickets for the current time and set them to a pending state in future to get reminded for these tickets. >Steven Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! signature.asc Description: Digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Use Calendar to create tickets in the future??
Can I use the Calendar to create tickets in the future? I see this as a nice feature, because I can schedule PMs or Lease returns etc. with it. Is this possible, or has anyone else used something to accomplish this? -- -- Steven http://www.glimasoutheast.org ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
