Re: [otrs] customise priority by queue

2009-01-16 Thread Obee, Daniel 
You can limit possible priorities for different queues with an ACL in the 
config.pm. See the manual and FAQ for details.

Greets
Daniel

-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von startx
Gesendet: Donnerstag, 15. Januar 2009 18:01
An: otrs@otrs.org
Betreff: [otrs] customise priority by queue

Hello All,


Mee to, I was playing just for doing some test but I need to customise 
Priority for some queues.I want to create some queues with different 
priorities
ex:

Queue |Priority
   |
hardware |1,2,3,4,5
software instalation   |1,2
account creation   |2,3,4


Does anyone give me some clues to do that ?

Thank you in advance.

M. Martin 

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Re: [otrs] customise priority by queue

2009-01-16 Thread startx 

Hello,

Thanks Daniel,

I've tested it and add the following lines in my /etc/otrs/Kernel/Config.pm 
(Debian package)



 #   End of your own config options!!!  #
   #  #
   #  #
   #  #
# ticket acl
   $Self-{TicketAcl}-{'ACL-test'} = {
   # match properties
   Properties = {
   # current ticket match properties
   Ticket = {
   Queue = ['Developer Support'],
   }
   },
  # return possible options (white list)
   PossibleNot = {
   # possible ticket options (white list)
   Ticket = {
  Priority = ['2 sévère', '3 critique (Elodia24)'],
   },
   },
   };

But unfortunately, It doesn't work. By customer web interface, I can create 
ticket in Developer Support queue with priority 2 sévère

What's Did I do wrong ??

Thanks

M. Martin

- Original Message - 
From: Obee, Daniel o...@myhammer.de

To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Friday, January 16, 2009 9:12 AM
Subject: Re: [otrs] customise priority by queue


You can limit possible priorities for different queues with an ACL in the 
config.pm. See the manual and FAQ for details.


Greets
Daniel

-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von 
startx

Gesendet: Donnerstag, 15. Januar 2009 18:01
An: otrs@otrs.org
Betreff: [otrs] customise priority by queue

Hello All,


Mee to, I was playing just for doing some test but I need to customise
Priority for some queues.I want to create some queues with different
priorities
ex:

Queue |Priority
  |
hardware |1,2,3,4,5
software instalation   |1,2
account creation   |2,3,4


Does anyone give me some clues to do that ?

Thank you in advance.

M. Martin

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Re: [otrs] customise priority by queue

2009-01-16 Thread startx 

Hello again ;)

Hide the priority fields for a specific queue in the customer interface is 
enough for me if Acl doesn't work?


Any sugestion is welcome.

Greets


M . Martin

- Original Message - 
From: startx o...@startx.biz

To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Friday, January 16, 2009 1:50 PM
Subject: Re: [otrs] customise priority by queue


Hello,

Thanks Daniel,

I've tested it and add the following lines in my /etc/otrs/Kernel/Config.pm
(Debian package)


 #   End of your own config options!!!  #
   #  #
   #  #
   #  #
# ticket acl
   $Self-{TicketAcl}-{'ACL-test'} = {
   # match properties
   Properties = {
   # current ticket match properties
   Ticket = {
   Queue = ['Developer Support'],
   }
   },
  # return possible options (white list)
   PossibleNot = {
   # possible ticket options (white list)
   Ticket = {
  Priority = ['2 sévère', '3 critique (Elodia24)'],
   },
   },
   };

But unfortunately, It doesn't work. By customer web interface, I can create
ticket in Developer Support queue with priority 2 sévère
What's Did I do wrong ??

Thanks

M. Martin

- Original Message - 
From: Obee, Daniel o...@myhammer.de

To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Friday, January 16, 2009 9:12 AM
Subject: Re: [otrs] customise priority by queue


You can limit possible priorities for different queues with an ACL in the
config.pm. See the manual and FAQ for details.

Greets
Daniel

-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
startx
Gesendet: Donnerstag, 15. Januar 2009 18:01
An: otrs@otrs.org
Betreff: [otrs] customise priority by queue

Hello All,


Mee to, I was playing just for doing some test but I need to customise
Priority for some queues.I want to create some queues with different
priorities
ex:

Queue |Priority
  |
hardware |1,2,3,4,5
software instalation   |1,2
account creation   |2,3,4


Does anyone give me some clues to do that ?

Thank you in advance.

M. Martin

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Re: [otrs] customise priority by queue

2009-01-16 Thread Obee, Daniel 
Oh, that's a different piece of cake. Didn't know you're talking about the 
customer interface - of which I don't know too much...

Sorry,
Daniel

-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von startx
Gesendet: Freitag, 16. Januar 2009 16:45
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] customise priority by queue

Hello again ;)

Hide the priority fields for a specific queue in the customer interface is 
enough for me if Acl doesn't work?

Any sugestion is welcome.

Greets


M . Martin

- Original Message - 
From: startx o...@startx.biz
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Friday, January 16, 2009 1:50 PM
Subject: Re: [otrs] customise priority by queue


Hello,

Thanks Daniel,

I've tested it and add the following lines in my /etc/otrs/Kernel/Config.pm
(Debian package)


  #   End of your own config options!!!  #
#  #
#  #
#  #
# ticket acl
$Self-{TicketAcl}-{'ACL-test'} = {
# match properties
Properties = {
# current ticket match properties
Ticket = {
Queue = ['Developer Support'],
}
},
   # return possible options (white list)
PossibleNot = {
# possible ticket options (white list)
Ticket = {
   Priority = ['2 sévère', '3 critique (Elodia24)'],
},
},
};

But unfortunately, It doesn't work. By customer web interface, I can create
ticket in Developer Support queue with priority 2 sévère
What's Did I do wrong ??

Thanks

M. Martin

- Original Message - 
From: Obee, Daniel o...@myhammer.de
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Friday, January 16, 2009 9:12 AM
Subject: Re: [otrs] customise priority by queue


You can limit possible priorities for different queues with an ACL in the
config.pm. See the manual and FAQ for details.

Greets
Daniel

-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
startx
Gesendet: Donnerstag, 15. Januar 2009 18:01
An: otrs@otrs.org
Betreff: [otrs] customise priority by queue

Hello All,


Mee to, I was playing just for doing some test but I need to customise
Priority for some queues.I want to create some queues with different
priorities
ex:

Queue |Priority
   |
hardware |1,2,3,4,5
software instalation   |1,2
account creation   |2,3,4


Does anyone give me some clues to do that ?

Thank you in advance.

M. Martin

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[otrs] customise priority by queue

2009-01-15 Thread startx 

Hello All,


Mee to, I was playing just for doing some test but I need to customise 
Priority for some queues.I want to create some queues with different 
priorities

ex:

Queue |Priority
  |
hardware |1,2,3,4,5
software instalation   |1,2
account creation   |2,3,4


Does anyone give me some clues to do that ?

Thank you in advance.

M. Martin 


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