The survey does it. Here is the how-to
http://www.mail-archive.com/otrs@otrs.org/msg24865.html
Leonardo Certuche
On Mon, May 25, 2009 at 12:30 AM, aman gofora...@gmail.com wrote:
hi,
i am new to otrs, using otrs 2.3.4 on a centos 5.2.
our requirement is when a agent close the ticket, notification should be
sent to the sender of the ticket(Customer).
I think it should be automatic but it is not working.any configuration
changes.
help,
--
regards:
Aman
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