Re: [otrs] notification using GenericAgent

2010-09-21 Thread DM_Julio Angulo 
Thank you try and comment

Julio Cesar Angulo Quiroz

De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Gerald 
Young
Enviado el: Martes, 14 de Septiembre de 2010 08:53 a.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] notification using GenericAgent

You might add a Notification (Event) on the note being created.
On Wed, Sep 8, 2010 at 2:30 PM, DM_Julio Angulo dm_jang...@equifax.com.pe 
wrote:
hi, I want send a notice to be met before an escalation using to GenericAgent, 
question: what the command go in the textarea?  or is for some other reason not 
send theemail.
 
Thanks for your answer
 
Julio
 

 

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[otrs] notification using GenericAgent

2010-09-08 Thread DM_Julio Angulo 
hi, I want send a notice to be met before an escalation using to
GenericAgent, question: what the command go in the textarea?  or is for
some other reason not send theemail.

 

Thanks for your answer

 

Julio

 

 

 

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