Re: [otrs] reopen closed ticket as agent
OK, found it on my own: SysConfig: Ticket -> Frontend::Agent::Ticket::ViewNote Switch Ticket::Frontend::AgentTicketNote###State: to yes. EDV Tekomedia Markus Nagel Tekomedia GmbH Castroper Str.12 D-44791 Bochum T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 EDV Tekomedia schrieb: > Hello and sorry for a perhaps stupid question, but how can I reopen an > already closed ticket as an agent? > Any hint would be appreciated. > Virus checked by G DATA AntiVirusKit ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] reopen closed ticket as agent
G'day, By adding a note to the ticket with the "Next state" set to "OPEN". On 1/12/07, EDV Tekomedia <[EMAIL PROTECTED]> wrote: Hello and sorry for a perhaps stupid question, but how can I reopen an already closed ticket as an agent? Any hint would be appreciated. -- EDV Tekomedia Markus Nagel Tekomedia GmbH Castroper Str.12 D-44791 Bochum T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 Virus checked by G DATA AntiVirusKit ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] reopen closed ticket as agent
Hello and sorry for a perhaps stupid question, but how can I reopen an already closed ticket as an agent? Any hint would be appreciated. -- EDV Tekomedia Markus Nagel Tekomedia GmbH Castroper Str.12 D-44791 Bochum T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 Virus checked by G DATA AntiVirusKit ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
