[otrs] Ticket notification emails suddenly in a different language?

[Alex]

Hi Guys,

Since upgrading to version 5, I am receiving notifications in german? This 
used to be english! How to change this???

It just seems to be the notifications that have defaulted to the wrong 
language.

Thanks
Alex

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Re: [otrs] Ticket Notification

[Nikhil Joshi]

Hi,

 I think its firewall's problem. Check your firewall's setting. Disable it
and again run the scenario again.

I'm working on windows server 03.

 

Regards

Nikhil Joshi

 

 

 

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Andrew Meyer
Sent: Tuesday, December 27, 2011 10:58 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Ticket Notification

 

I am having the same issue, did you get the problem resolved?

 

What OS are you running?  What mail system?  

 

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Nikhil Joshi
Sent: Tuesday, December 13, 2011 2:33 AM
To: otrs@otrs.org
Subject: [otrs] Ticket Notification

 

Hi,

I have configured the OTRS and I have following problem 

 

1.When we send Email for ticket generation for  the first time, it is
working properly as desired. But next time when we repeat the same process,

No ticket is generated in the queue.( I have checked the log, and it
shows nothing for the second time)

 

2. When customer generates the new ticket, agent is not notified .(log shows
nothing)

 

Kindly help me on this issue.

 

 

Thanks and Regards

Nikhil Joshi

Webdynpro Consultant

ArchitectSAP Solutions  |  <http://www.architectsap.com/>
www.ArchitectSAP.com | 9960979700

Pune

 

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Re: [otrs] Ticket Notification

[Andrew Meyer]

I am having the same issue, did you get the problem resolved?

What OS are you running?  What mail system?

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nikhil 
Joshi
Sent: Tuesday, December 13, 2011 2:33 AM
To: otrs@otrs.org
Subject: [otrs] Ticket Notification

Hi,
I have configured the OTRS and I have following problem

1.When we send Email for ticket generation for  the first time, it is working 
properly as desired. But next time when we repeat the same process,
No ticket is generated in the queue.( I have checked the log, and it shows 
nothing for the second time)

2. When customer generates the new ticket, agent is not notified .(log shows 
nothing)

Kindly help me on this issue.


Thanks and Regards
Nikhil Joshi
Webdynpro Consultant
ArchitectSAP Solutions  | www.ArchitectSAP.com<http://www.architectsap.com/> | 
9960979700
Pune

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[otrs] Ticket Notification

[Nikhil Joshi]

Hi,

I have configured the OTRS and I have following problem 

 

1.When we send Email for ticket generation for  the first time, it is
working properly as desired. But next time when we repeat the same process,

No ticket is generated in the queue.( I have checked the log, and it
shows nothing for the second time)

 

2. When customer generates the new ticket, agent is not notified .(log shows
nothing)

 

Kindly help me on this issue.

 

 

Thanks and Regards

Nikhil Joshi

Webdynpro Consultant

ArchitectSAP Solutions  |  
www.ArchitectSAP.com | 9960979700

Pune

 

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[otrs] Ticket Notification Scheduling and SubQueues questions

[Vladimir Doisan]

Hi All
I am evaluating OTRS 2.1.6 (on Gentoo Linux server, installed from
source) for use in my company and have couple questions

[Question 1]
What I am looking for is the ability to choose email addresses based on
the time/day.
Basically Monday - Friday the ticket notifications for some queue will
go to regular work email.
Saturday & Sunday the queue will send notifications to a different email
address (text message to cell phone). I did not find this feature in OTRS.

We have internal mail gateway (running xmail) and I can write a filter
which would intercept & forward emails based on preferences (standard
schedule + vacations), however I would like to make OTRS independent of
the XMail server.

[Question 2]
Customer's "New Ticket" screen
We have about 100 queues & sub-queues.
Currently the Queues & the Sub-queues are in one very long drop down
box. Is it possible to choose main Queues in one drop down box and Sub
Queues in a different drop down box? This will be more user friendly.

Thanks all!

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[otrs] ticket notification

[Alexander Kardailsky]

Dear otrs,

  Is there a way to get notifications on new tickets that were sent through web 
form only?

-- 
Best regards,
 Alexander  

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RE: [otrs] Ticket notification after certain amount of time

[Tyler Hepworth]

Marshall28 wrote:
> So is escalation time the amount of time that it takes for a ticket
> without any activity to be raised to a higher priority level? 
> 

Yes

Tyler Hepworth
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RE: [otrs] Ticket notification after certain amount of time

[Marshall28]

So is escalation time the amount of time that it takes for a ticket without
any activity to be raised to a higher priority level?

thanks
marshall

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Robert Kehl
Sent: Tuesday, June 22, 2004 1:32 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Ticket notification after certain amount of time


On Friday, June 18, 2004 12:30 AM
Marshall28 <[EMAIL PROTECTED]> wrote:
> Is there a way to notify the owner of a ticket if he/she hasn't
> addressed the issue after a set period of time? Say I just became the
> owner of a ticket and ended up forgetting about it, can I have OTRS
> send me a notification that the ticket is still active after 2 days
> of not accessing that ticket?

This is the Escalation time, combined with a lockout time. See the docs
and Kernel/Config/Defaults.pm for examples.

hth,

Robert Kehl

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
 http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

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Re: [otrs] Ticket notification after certain amount of time

[Robert Kehl]

On Friday, June 18, 2004 12:30 AM
Marshall28 <[EMAIL PROTECTED]> wrote:
> Is there a way to notify the owner of a ticket if he/she hasn't
> addressed the issue after a set period of time? Say I just became the
> owner of a ticket and ended up forgetting about it, can I have OTRS
> send me a notification that the ticket is still active after 2 days
> of not accessing that ticket?

This is the Escalation time, combined with a lockout time. See the docs
and Kernel/Config/Defaults.pm for examples.

hth,

Robert Kehl

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
 http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

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[otrs] Ticket notification after certain amount down time question

[Marshall28]

I sent this e-mail a few days ago and didn't recieve any comments in return
so was curious if you guys just didn't know the answer or had some other
reason for not responding.

Is there a way to notify the owner of a ticket if he/she hasn't addressed
the issue after a set period of time? Say I just became the owner of a
ticket and ended up forgetting about it, can I have OTRS send me a
notification that the ticket is still active after 2 days of not accessing
that ticket?

thanks
marshall

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[otrs] Ticket notification after certain amount of time

[Marshall28]

Is there a way to notify the owner of a ticket if he/she hasn't addressed
the issue after a set period of time? Say I just became the owner of a
ticket and ended up forgetting about it, can I have OTRS send me a
notification that the ticket is still active after 2 days of not accessing
that ticket?

thanks
marshall

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