Re: [otrs] upgrade 3.0 notes
Hi Jason, the first beta of OTRS::ITSM 3.0 will come out at the end of November, and the final version in February 2011. Best regards, Udo On 02.08.2010 17:19, Jason B. Loven wrote: > What is the timeframe for ITSM with OTRS 3.0? > > > > We have installed the ITSM features on our OTRS but have not > implemented. Would it be possible to “downgrade” back to OTRS without > ITSM and then use 3.0 when it’s out of beta? > > > > Thank you, > Jason Loven > Manager - Technical Services > > Computer Associates, Inc. > 36 Thurber Blvd, Smithfield RI 02917 > Phone: (401)232-2600, Fax: (401)232-7778 > Email: jlo...@caisoft.com <mailto:jlo...@caisoft.com> > Web: http://www.caisoft.com/ http://www.cainetserv.com/> > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Martin Edenhofer > *Sent:* Monday, August 02, 2010 4:26 AM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] upgrade 3.0 notes > > > > Hi Marco, > > > > can it be, that you use OTRS 2.4.7 with ITSM? > > > > ITSM is not ready for OTRS 3.0 at this moment. > > > > -Martin > > > > On 02.08.2010, at 10:21, Marco Vannini wrote: > > > > Hi all, > > > > Some notes during the update process. In test I'm using a gentoo having > a production copy of OTRS 2.4.7 (that is on a fedora 11 though). > > > > preupgrade script: > > > > cadreghino otrs # cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u > root otrs > > Enter password: > > ERROR 1061 (42000) at line 12: Duplicate key name 'ticket_until_time' > > ERROR 1050 (42S01) at line 50: Table 'virtual_fs' already exists > > ERROR 1050 (42S01) at line 63: Table 'virtual_fs_preferences' already exists > > ERROR 1050 (42S01) at line 73: Table 'virtual_fs_db' already exists > > ERROR 1101 (42000) at line 343: BLOB/TEXT column 'content_type' can't > have a default value > > > > (can be not considered ?) > > > > pl command: > > > > cadreghino otrs # scripts/DBUpdate-to-3.0.pl <http://DBUpdate-to-3.0.pl/> > > Start migration of the system... > > > > Need Ticket::ViewableStateType in Kernel/Config.pm! > > > > > > after a system restart, accessing with a Chrome 6b, I get : > > > > > Browser Warning > > The browser you are using is too old. OTRS runs with a huge lists of > browsers, please upgrade to one of these. Please see the documentation > or ask your admin for further information. > > > > > > > > Going on testing with another browser. I'll update this if I'll get > something else "strange". > > > > > > Ciao ! > > > > MV > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] upgrade 3.0 notes
What is the timeframe for ITSM with OTRS 3.0? We have installed the ITSM features on our OTRS but have not implemented. Would it be possible to "downgrade" back to OTRS without ITSM and then use 3.0 when it's out of beta? Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jlo...@caisoft.com<mailto:jlo...@caisoft.com> Web: http://www.caisoft.com/http://www.cainetserv.com/> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Martin Edenhofer Sent: Monday, August 02, 2010 4:26 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] upgrade 3.0 notes Hi Marco, can it be, that you use OTRS 2.4.7 with ITSM? ITSM is not ready for OTRS 3.0 at this moment. -Martin On 02.08.2010, at 10:21, Marco Vannini wrote: Hi all, Some notes during the update process. In test I'm using a gentoo having a production copy of OTRS 2.4.7 (that is on a fedora 11 though). preupgrade script: cadreghino otrs # cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u root otrs Enter password: ERROR 1061 (42000) at line 12: Duplicate key name 'ticket_until_time' ERROR 1050 (42S01) at line 50: Table 'virtual_fs' already exists ERROR 1050 (42S01) at line 63: Table 'virtual_fs_preferences' already exists ERROR 1050 (42S01) at line 73: Table 'virtual_fs_db' already exists ERROR 1101 (42000) at line 343: BLOB/TEXT column 'content_type' can't have a default value (can be not considered ?) pl command: cadreghino otrs # scripts/DBUpdate-to-3.0.pl<http://DBUpdate-to-3.0.pl/> Start migration of the system... Need Ticket::ViewableStateType in Kernel/Config.pm! after a system restart, accessing with a Chrome 6b, I get : Browser Warning The browser you are using is too old. OTRS runs with a huge lists of browsers, please upgrade to one of these. Please see the documentation or ask your admin for further information. Going on testing with another browser. I'll update this if I'll get something else "strange". Ciao ! MV - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] upgrade 3.0 notes
browser issue was solved running a right otrs.SetPermission.pl ( variou Permission Denied errors in apache logs) MV On Mon, Aug 2, 2010 at 10:30 AM, Marco Vannini wrote: > Sure... :( sorry. I've read it too... > > So... coming back to test 3.0 upgrade on a clean 2.4.7 installation ... > > Thank you ! > > MV > > > On Mon, Aug 2, 2010 at 10:25 AM, Martin Edenhofer wrote: > >> Hi Marco, >> >> can it be, that you use OTRS 2.4.7 with ITSM? >> >> ITSM is not ready for OTRS 3.0 at this moment. >> >> -Martin >> >> On 02.08.2010, at 10:21, Marco Vannini wrote: >> >> Hi all, >> >> Some notes during the update process. In test I'm using a gentoo having a >> production copy of OTRS 2.4.7 (that is on a fedora 11 though). >> >> preupgrade script: >> >> cadreghino otrs # cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u >> root otrs >> Enter password: >> ERROR 1061 (42000) at line 12: Duplicate key name 'ticket_until_time' >> ERROR 1050 (42S01) at line 50: Table 'virtual_fs' already exists >> ERROR 1050 (42S01) at line 63: Table 'virtual_fs_preferences' already >> exists >> ERROR 1050 (42S01) at line 73: Table 'virtual_fs_db' already exists >> ERROR 1101 (42000) at line 343: BLOB/TEXT column 'content_type' can't have >> a default value >> >> (can be not considered ?) >> >> pl command: >> >> cadreghino otrs # scripts/DBUpdate-to-3.0.pl >> Start migration of the system... >> >> Need Ticket::ViewableStateType in Kernel/Config.pm! >> >> >> after a system restart, accessing with a Chrome 6b, I get : >> >> Browser Warning >> >> The browser you are using is too old. OTRS runs with a huge lists of >> browsers, please upgrade to one of these. Please see the documentation or >> ask your admin for further information. >> >> >> >> Going on testing with another browser. I'll update this if I'll get >> something else "strange". >> >> >> Ciao ! >> >> MV >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> >> >> >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] upgrade 3.0 notes
Sure... :( sorry. I've read it too... So... coming back to test 3.0 upgrade on a clean 2.4.7 installation ... Thank you ! MV On Mon, Aug 2, 2010 at 10:25 AM, Martin Edenhofer wrote: > Hi Marco, > > can it be, that you use OTRS 2.4.7 with ITSM? > > ITSM is not ready for OTRS 3.0 at this moment. > > -Martin > > On 02.08.2010, at 10:21, Marco Vannini wrote: > > Hi all, > > Some notes during the update process. In test I'm using a gentoo having a > production copy of OTRS 2.4.7 (that is on a fedora 11 though). > > preupgrade script: > > cadreghino otrs # cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u > root otrs > Enter password: > ERROR 1061 (42000) at line 12: Duplicate key name 'ticket_until_time' > ERROR 1050 (42S01) at line 50: Table 'virtual_fs' already exists > ERROR 1050 (42S01) at line 63: Table 'virtual_fs_preferences' already > exists > ERROR 1050 (42S01) at line 73: Table 'virtual_fs_db' already exists > ERROR 1101 (42000) at line 343: BLOB/TEXT column 'content_type' can't have > a default value > > (can be not considered ?) > > pl command: > > cadreghino otrs # scripts/DBUpdate-to-3.0.pl > Start migration of the system... > > Need Ticket::ViewableStateType in Kernel/Config.pm! > > > after a system restart, accessing with a Chrome 6b, I get : > > Browser Warning > > The browser you are using is too old. OTRS runs with a huge lists of > browsers, please upgrade to one of these. Please see the documentation or > ask your admin for further information. > > > > Going on testing with another browser. I'll update this if I'll get > something else "strange". > > > Ciao ! > > MV > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] upgrade 3.0 notes
Hi Marco, can it be, that you use OTRS 2.4.7 with ITSM? ITSM is not ready for OTRS 3.0 at this moment. -Martin On 02.08.2010, at 10:21, Marco Vannini wrote: > Hi all, > > Some notes during the update process. In test I'm using a gentoo having a > production copy of OTRS 2.4.7 (that is on a fedora 11 though). > > preupgrade script: > > cadreghino otrs # cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u root > otrs > Enter password: > ERROR 1061 (42000) at line 12: Duplicate key name 'ticket_until_time' > ERROR 1050 (42S01) at line 50: Table 'virtual_fs' already exists > ERROR 1050 (42S01) at line 63: Table 'virtual_fs_preferences' already exists > ERROR 1050 (42S01) at line 73: Table 'virtual_fs_db' already exists > ERROR 1101 (42000) at line 343: BLOB/TEXT column 'content_type' can't have a > default value > > (can be not considered ?) > > pl command: > > cadreghino otrs # scripts/DBUpdate-to-3.0.pl > Start migration of the system... > > Need Ticket::ViewableStateType in Kernel/Config.pm! > > > after a system restart, accessing with a Chrome 6b, I get : > > Browser Warning > > The browser you are using is too old. OTRS runs with a huge lists of > browsers, please upgrade to one of these. Please see the documentation or ask > your admin for further information. > > > > > Going on testing with another browser. I'll update this if I'll get something > else "strange". > > > Ciao ! > > MV > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] upgrade 3.0 notes
Hi all, Some notes during the update process. In test I'm using a gentoo having a production copy of OTRS 2.4.7 (that is on a fedora 11 though). preupgrade script: cadreghino otrs # cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u root otrs Enter password: ERROR 1061 (42000) at line 12: Duplicate key name 'ticket_until_time' ERROR 1050 (42S01) at line 50: Table 'virtual_fs' already exists ERROR 1050 (42S01) at line 63: Table 'virtual_fs_preferences' already exists ERROR 1050 (42S01) at line 73: Table 'virtual_fs_db' already exists ERROR 1101 (42000) at line 343: BLOB/TEXT column 'content_type' can't have a default value (can be not considered ?) pl command: cadreghino otrs # scripts/DBUpdate-to-3.0.pl Start migration of the system... Need Ticket::ViewableStateType in Kernel/Config.pm! after a system restart, accessing with a Chrome 6b, I get : Browser Warning The browser you are using is too old. OTRS runs with a huge lists of browsers, please upgrade to one of these. Please see the documentation or ask your admin for further information. Going on testing with another browser. I'll update this if I'll get something else "strange". Ciao ! MV - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
