RE: [otrs] Generic Agent does not work
Thanks for the response! I couldn't find GenericAgent.pm, but I did see GenericAgent.pl. I ran ./GenericAgent.pl -d 1 -c db And it seemed to run (I got a slight delay), but didn't generate any messages. I should note that it also appears not to be running every 10 minutes, but I'm guessing that's a separate issue. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christian Schoepplein Sent: Friday, March 24, 2006 7:04 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Generic Agent does not work On Fr, Mär 24, 2006 at 08:41:38 +0100, Christian Schoepplein wrote: On Fri, Mar 24, 2006 at 11:52:20AM -0500, Jon H wrote: I setup a generic agent to assign new tickets from a certain user to change the owner to another user. When I save the agent, it warns me that 35 tickets will be effected. However when I click Run now, none of the tickets are changed. I tried something as simple as assigning all new tickets a user and even that doesn't work. I see in the system log that the agent is running every ten minutes, but it still does not make any changes. Could this be a permission problem of some sort? Any advice is greatly appreciate. Thank you, Yes, that could a permission problem. Is the user allowed to get these tickets? What happens if you execeute bin/GenericAgent.pm -d 1 -c DB Sorry, typo. Better is bin/GenericAgent.pm -d 1 -c db - Jon Best regards, Christian -- Christian ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Generic Agent does not work
Hi, On Fri, Mar 24, 2006 at 11:52:20AM -0500, Jon H wrote: I setup a generic agent to assign new tickets from a certain user to change the owner to another user. When I save the agent, it warns me that 35 tickets will be effected. However when I click Run now, none of the tickets are changed. I tried something as simple as assigning all new tickets a user and even that doesn't work. I see in the system log that the agent is running every ten minutes, but it still does not make any changes. Could this be a permission problem of some sort? Any advice is greatly appreciate. Thank you, Yes, that could a permission problem. Is the user allowed to get these tickets? What happens if you execeute bin/GenericAgent.pm -d 1 -c DB from a shell? Do you get any error message? - Jon Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! signature.asc Description: Digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Generic Agent does not work
On Fr, Mär 24, 2006 at 08:41:38 +0100, Christian Schoepplein wrote: On Fri, Mar 24, 2006 at 11:52:20AM -0500, Jon H wrote: I setup a generic agent to assign new tickets from a certain user to change the owner to another user. When I save the agent, it warns me that 35 tickets will be effected. However when I click Run now, none of the tickets are changed. I tried something as simple as assigning all new tickets a user and even that doesn't work. I see in the system log that the agent is running every ten minutes, but it still does not make any changes. Could this be a permission problem of some sort? Any advice is greatly appreciate. Thank you, Yes, that could a permission problem. Is the user allowed to get these tickets? What happens if you execeute bin/GenericAgent.pm -d 1 -c DB Sorry, typo. Better is bin/GenericAgent.pm -d 1 -c db - Jon Best regards, Christian -- Christian ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! signature.asc Description: Digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
