Re: [otrs] IE7 crashing
On 10/4/07, Emily Flynn [EMAIL PROTECTED] wrote: I've been using the OTRS GUI with Firefox, and I've checked that any pages where I've edited the html render OK in IE7. I never actually used OTRS with IE7 though, and a colleague of mine who uses IE7 came across a problem this morning. When he goes to reply to a new ticket to say request received and to change the state, as soon as he hits submit, the internet explorer error 'page cannot be displayed' comes up, however the email does get sent to the person who created the ticket, and indeed, the state gets changed. Hitting the back button will bring you back to where you were no problem. I don't understand what might be causing this problem as the page right after submitting the request received email is no different to the page viewed previous to the reply page. Has anyone checked the webserver's error logs? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] IE7 crashing
Hi, No there's nothing in the error logs about it. I am however, continuously getting the following error in the otrs log although I doubt it has anything to do with it.: [Thu Oct 4 15:20:04 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module 'Kernel::Config::GenericAgent' not found But the GenericAgent.pl file is indeed where it's supposed to be. -Emily _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nernberg Sent: 04 October 2007 15:00 To: User questions and discussions about OTRS.org Subject: Re: [otrs] IE7 crashing On 10/4/07, Emily Flynn [EMAIL PROTECTED] wrote: I've been using the OTRS GUI with Firefox, and I've checked that any pages where I've edited the html render OK in IE7. I never actually used OTRS with IE7 though, and a colleague of mine who uses IE7 came across a problem this morning. When he goes to reply to a new ticket to say request received and to change the state, as soon as he hits submit, the internet explorer error 'page cannot be displayed' comes up, however the email does get sent to the person who created the ticket, and indeed, the state gets changed. Hitting the back button will bring you back to where you were no problem. I don't understand what might be causing this problem as the page right after submitting the request received email is no different to the page viewed previous to the reply page. Has anyone checked the webserver's error logs? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] IE7 crashing
Have you tried clearing the IE cache... Tools - Delete Browsing History and ideally Delete All or just Temporary Files. Ed On 4-Oct-07, at 12:17 PM, Emily Flynn wrote: Hi, No there’s nothing in the error logs about it. I am however, continuously getting the following error in the otrs log although I doubt it has anything to do with it…: [Thu Oct 4 15:20:04 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl] [100] Module 'Kernel::Config::GenericAgent' not found But the GenericAgent.pl file is indeed where it’s supposed to be. -Emily From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Nernberg Sent: 04 October 2007 15:00 To: User questions and discussions about OTRS.org Subject: Re: [otrs] IE7 crashing On 10/4/07, Emily Flynn [EMAIL PROTECTED] wrote: I've been using the OTRS GUI with Firefox, and I've checked that any pages where I've edited the html render OK in IE7. I never actually used OTRS with IE7 though, and a colleague of mine who uses IE7 came across a problem this morning. When he goes to reply to a new ticket to say request received and to change the state, as soon as he hits submit, the internet explorer error 'page cannot be displayed' comes up, however the email does get sent to the person who created the ticket, and indeed, the state gets changed. Hitting the back button will bring you back to where you were no problem. I don't understand what might be causing this problem as the page right after submitting the request received email is no different to the page viewed previous to the reply page. Has anyone checked the webserver's error logs? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
