Have you modified the otrs server number? (Not sure if that is what it's
called.) I would !assume! that changing it would have the server recognize
not to create a email loop.
Q
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of Mujtaba Karim
Sent: Thursday, October 25, 2007 7:14 AM
To: otrs@otrs.org
Subject: [otrs] Otrs email subject issue
Hi I have an issue can there be a way to increase the email subject
I receive in OTRS
I have another otrs running which sends me a ticket and then my otrs
sends a notification to which a reply is generated by another otrs as a
followup however due to subject being small that follow-up is created as a
new ticket
My guess is if I increase the subject line of incoming email longer
the issue will be resolved
Do let help me
Thanks
Mujtaba Karim
Customer Support Manager
PixSense Inc.
172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan
C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>
www.pixsense.com <http://www.pixsense.com/>
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